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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

sabesh
I Plan to Stick Around

If I switch my reservation from existing location to another location, will I lose my spot?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

The only time you will lose ur position is if u cancel the reservation or want to switch models / colors.

Switching locations will not affect it.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Kouadjo23
I Plan to Stick Around
Never mind. I found it

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around

Well, we are moving into the final stretch.  If you were like me and chose "ship to home" please post if you get an email about shipping.  

 

On a side note, absolutely crazy that there is no update of any kind on your order for that option. 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
Yes, we "ship to home" guys must stick together.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Indeed. If there is any fat chance of actually getting an order for Friday, we would need a shipping confirmation tomorrow.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

Not necessarily. Sometimes the ship to home orders will get the shipped email a day or so before the actual launch of the device.

Ship to store orders may get it tomorrow or Wednesday. Not all launches are the same for the shipments ( days before the launches)

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Thanks Meowmix,

"Sometimes the ship to home orders will get the shipped email a day or so before the actual launch of the device. "

Do you mean the device gets shipped and you recieve the email as it is en route? Or do you mean the device doesn't actually get shipped until a day or so before launch.

Thanks

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

bobbbyybb
I've Been Around

@Meowmix.   Preordered the S10 (ship to store).  Was looking to change the order to the S10+ today, but the status has changed to "In Progress" and I'm unable to make changes.   Online support was also unable to modify.   Is there anyway to update order to S10+, or do I have to wait for it to ship to store, release\cancel order at store, then order s10+?  Also if I go that route is it still eligible for the $300 trade in offer?    

 

Thanks.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @bobbbyybb

Unfortunately you can not cancel it at this point or change the models. You will have to wait for the device to ship out and once the store calls you for pick up? Tell them you no longer want it.

I would see if the reservation system lets you reserve a S10+ and see if it works

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

TheDaryShow
I've Been Here Awhile
So are we to expect our pre-ordered devices to be available for pickup in store Friday? Wondering if my wife needs to leave her phone at home Friday so I can go exchange them.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Kouadjo23
I Plan to Stick Around
My two year Premium Tab plan is over and I'm eligible for upgrade. I preordered the S10+ but I'm wondering if there will be additional charge the day I go get the S10+ or additional charge will be added to my monthly bill? I'm willing to change my plan to Premium Tab+ and go for another 2 year plan and also trade in my S7.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
Just did my plan renewal today. Was on Premium+ before (S7 Edge). I was told that the S10+ with my current plan would cost me close to $700. If I want a reduced upfront cost my plan would jump up to $160/month. They were very stubborn and said they couldn't do anything for me. After talking to 3 different people I was very disappointed. I called one more time to actually cancel my and my wife's line. Oops, suddenly everything was possible. I got an upgrade to ultratab plan for even less of what I'm paying right now. The device cost will still be $450ish but that's when the trade in comes in.
Since it's an upgrade the only cost would be device minus trade in.
Stay strong on the phone and don't back down until you feel happy with what you get.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

AccordXTC
I'm a Reliable Contributor

@Tobi78 I called last night and same issue spending almost an hour and then had the Rogers rep tell me to use Rogers online chat to get pricing because she had no idea what options I could switch to. Can you tell me what plan you ended up getting and price. I'm trying to stick to around the same amount of data 10GB currently and I'm paying $95/month

 

Thanks

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
Oh oh... looks like I have to call again 🤣
Compared to yours mine is worse. 4GB less and I pay $5 more. All the rep did was replace the word Premium with Ultra and reduce my monthly payments by $10. It's not killer but definitely an improvement!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

AccordXTC
I'm a Reliable Contributor

@Tobi78 No I'm currently on a Premium Plus plan for that price. I need to go to Ultra and trying to keep same amount of data. You don't need to call again lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

they started sending out notices that devices have been shipped to stores

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

deeana_n
I Plan to Stick Around
Aaaah daydreaming of a day when phones will ship for EPP plans... I remember 2 years ago, I was also excited, checking the forum and the reservation system.... Aaaah, just dreaming now 😊

Anyone else waiting and dreaming with me?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

I guess with the phones now being shipped just got notification of the $40 reservation fee was refunded.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
With my contract figured out I'm getting very excited for Friday. Status still says "open" but I jumped up from position 61 to 18. Seems like not everyone is excited

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

I was 48 and then it turned to "shipped" - said i would get a tracking number but never did - maybe cause its heading to the store.  Now just waiting for that phone call for pickup ... hopefully soon.

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