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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
What I've heard is that if you don't buy the device from the Carrier - Then you may have issues with it and WiFi Calling & VoLTE - Seems that the Carriers want you to get the device from them & not directly from Samsung....

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

daniel10
I Plan to Stick Around
That's 100% true for android. Devices purchased from the manufacturer won't work with video calling and VOLTE even though it's the same device as Rogers gets and sell to the customer

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hello @shaggyskunk

Where have u been? Hiding under a rock? ( kidding). It's been like that for years. Unfortunately carriers can do whatever they want with Android. Apple controls everything so carriers play nice.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Yup & THIS is worthy of a complaint to the CRTC! Exact same hardware & The Canadian Carriers also disable the Mobile Data & Hot Spot Toggles! I've Flashed the US One UI beta & Guess what - Mobile Data & Hot Spot Toggles are there! Now after every OTA you have to run adb commands to enable them! Carriers hoping that people will go over their Data plan?? It's a pretty cheap move on their part!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @Cursee1

Lol that's true. However I have the Gear Icon X(2018) and love them! I don't like the Apple ones lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Yes Mr MMix under the rock of Custom Roms lol 😂

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @daniel10

Oh i agree. However remember, only Telus out of the big three offer the headphones. Bell and Rogers only offer the credit from the trade in. Sadly it's how it plays out.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Wondering if Rogers "testing" is more rigorous than all the other Canadian Carriers (other than Videotron) as all the other Carr pushed CSAG today?? I know that Rogers has it scheduled for tomorrow for the S9/S9+... CSAG has been sitting on FOTA for a while now - And it's only a Security Patch - Just Sayin'

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

robx7fcna
I Plan to Stick Around
For you guys with S9 devices.... maybe do what I did and pick up a good used phone for cheap (I have a huawei p10) and use that for a trade up. It falls under the criteria for the pre order credit bonus and then after I will sell my s9+ privately.

Trade in the p10 for the s10+ and get 300
Sell the s9+ privately and get 550-600

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

pat767
I Plan to Stick Around
I'll have to check in my Rogers file tonight when I get home, but I'm pretty sure when my wife got her S9+ last year, the credit stacked. She had gotten an amount for her S6, plus the bonus Rogers was giving for trade up. Not to mention, she got a free Samsung wireless charger.

We will have to wait and see if it stacks again this year.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

HbRam
I've Been Here Awhile
Question;
If I decide to pre-order via Best Buy instead of from Rogers, will there be any issues with wifi calling, volte,etc..???
Best buy incentives are very attractive

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
I'm not 100% sure if there's any issues getting the device from Best Buy since it's going through a Carrier - I believe that it's only an (inexcusable) issue if you buy it directly from Samsung - Contact Rogers Support if you are unsure 🐧

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

HbRam
I've Been Here Awhile
Okay, thank you for your response !

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

kavkaz
I Plan to Stick Around
S10 is on display at Telus store in TD tower. Very nice.. but not a revolutionary change.. wide-angle lens and smaller bezels are the main changes I can see

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
You don't see the HOLE?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

kavkaz
I Plan to Stick Around
))))))))

I won't answer that

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

AccordXTC
I'm a Reliable Contributor

@Meowmix Question for the trade in offer. If I was to trade in a phone from Virgin mobile would that still count. This would be an old iPhone 5s that powers on works and screen is good.

 

Thanks in advance 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

AccordXTC
I'm a Reliable Contributor
Does anyone know if you can trade in a phone from another carrier that shows trade in value?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

LNVV
I've Been Around
Should be able to. Hasn't been updated in a while but I'm assuming this still applies:
https://www.rogers.com/customer/support/article/rogers-trade-up-program-faqs

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Kouadjo23
I Plan to Stick Around

Hello, why cant I reserve Galaxy S10+ " pay later and pick at a store". I want the S10 +, not the S10 . The options have on the reservation list only have S10. Someone has any idea?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

Sorry for the late response. Been a bit busy.

Yes you should be able to trade in from another carrier.
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