Edited because I was actually able to search my old posts heh
My experience was with the S8 launch. I ordered the phone about week after pre-orders went live. People were receiving their in store items on release day including some walk ins. My IMEI number was changed the night before official release but I only received the courier on the Monday or Tuesday after the release day (and that was to downtown Toronto).
The negative to the Pay now feature was the real lack of communication. My credit card was charged but there was no updates from anybody. I ended up on a lark looking at the My Rogers site and seeing my IMEI number was updated to know that I was being dealt with. The timing was fine but the experience was meh considering the lack of communication.
Does anyone knows what is the cheapest device I could buy to be qualified for the trade in ($25 trade-in value)?