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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
Yeah i think my old KEYone is worth $60 on trade so that would qualify for the $300 which is actually pretty good.

That's a decent deal for Best Buy, wonder what Costco is doing.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Ya I definitely jumped the gun on this and now I'm in the black hole like you mentioned.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
You could I think do a other pre-order to store and then just return this one however from my Pixel 3 experience (pre-ordered ship to home, decided I didn't want it, had to call a few times, ship back and wait, call a few more times and wait for credit to be applied to credit card)

But then you would have access to the $300.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

All bonus gifts were announced the day of the pre orders opening. It seems Rogers doesn't want those pre orders bonuses OR will announce them after?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Yep. In the end Rogers pre order gift is pretty good. I have an old note 3 that probably could of qualified. I can't pre-order another one as it will not let you unless you order it to another line. All good, I'll enjoy the phone and try to remember this the next time I upgrade.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

kavkaz
I Plan to Stick Around
#1 white s10 plus

Just wondering if I can bring a flip phone brand new.. in plastic

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

deeana_n
I Plan to Stick Around
Does anyone know if the pre-order deposit (reservation fee) is refundable for Best Buy as well? I can't seem to find that anywhere....

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @deeana_n

Yes. It can be refunded to you OR put towards the device price. I worked at Best Buy for a long time.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

deeana_n
I Plan to Stick Around
Thank you very much @Meowmix

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

robx7fcna
I Plan to Stick Around

Alright, I caved...

Preordered s10+ in white. #72

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Aves1
I've Been Here Awhile

Attempting to reserve an S10+ for ship to store, but having issues in payment details where the system throws an "Please enter a valid credit card number" error regardless of the two different Visa/Amex cards I'm trying.

 

The field greys out once I finish typing the number in, and is no longer editable.

 

Would anyone be familiar with the issue?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
@Aves1

New or existing customer?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Aves1
I've Been Here Awhile

@JeromeM 

 

This would be for a new account/customer. I've been talking with live chat, who attempted to create an account without a plan/device to try with, which was unsuccessful. To quote the words used by the chat rep, "there is nothing more than can be done...[short of shipping you a sim card with a plan]".

 

A pity to find the best deal with Rogers then not being able to use it.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

pnguyen917
I've Been Around

Does anyone know what's the difference between pre-order and device reservation? I pre-ordered the S10+ but cannot see what queue number I'm at whereas before when I used the device reservation I can see the number in line.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Sigmahill
I Plan to Stick Around

Based on what you're saying I'm assuming you asked for it to be shipped to home.  As the original post says, the reservation system only shows an active order if you're having it delivered to a store.  From my experience with the S8 a few years ago, you won't get any updates save for an email when your device is being readied and shipped.

 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around

Did a S10+ pre-order for home delivery because that way I can keep my $85/10GB Plan for another 2 years with me paying $850ish for the phone.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Does anyone have experience with choosing ship to home and actually getting it on launch day?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

cez
I Plan to Stick Around
From what I remember, those that ship to home didn't get it at launch compared to ship to store that got it either the day before or at launch

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

cez
I Plan to Stick Around
Don't they ask though if you want to keep the same plan or get a new plan?
With my S8 before I was asked that so I was able to keep the same plan from my S6 and I'm planning to keep it with the S10

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @cez

That's because you had a older plan which wasn't available and offered anymore. So they wanted u to switch over to the new one

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @pnguyen917

Yoy picked ship to home option. That option does NOT have any views of a status or a Que number. Only the reservations to store does.
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