If I were you, I would just head into one of the local stores and pick up the Note 9 that you want.
The pre-order bonus doesn't require that you actually get the phone you pre-ordered. You need to provide Samsung with proof of your pre-order (the e-mail you got from Rogers confirming your pre-order) and proof of purchase from Rogers (the receipt from the store you head into).
Samsung doesn't know or care whether you actually pick up the phone you pre-ordered - just that you pre-order from the same company you pick it up from.
That's what I ended up doing, as I still haven't received my pre-ordered phone, yet picked up a Note 9 from Rogers last Friday.
I have an old Pixel XL and the battery is fried, it might turn on for 30 secs. You're saying they'll give me $200 credit for this "broken" phone? thanks
Did more research, you're both right (or both wrong).
Samsung has a *separate* promo in addition to rogers, where they give you $200 on top of the trade in value.
In my case, it's $0 + $200.
This is a copy/paste from Samsung's terms:
You save a $200 on the outright purchase, new activation or contract renewal of a Samsung Galaxy Note 9 when you trade in a select old phone. Offer is open to Canadian residents only. In order for the old phone to be eligible for this offer, it can be any make, any model, any manufacturer and any condition provided that: (i) it is verifiable in accordance with its serial number, and (ii) was purchased in Canada.