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Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

 

Samsung is about to announce the Samsung Galaxy Note 9 in just about an hr!. From the leaks its so far a amazing device! I will update this with the specs and launch date / pre order date when they announce it! 

 

Below is how to do a pre order or reservation to store with Rogers! 

 

 

 

How to reserve to store as a existing customer:

  1. Log in to My Account on Rogers.com

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The Samsung Galaxy Note 9 as a “ Pre order

  6. Pick either Ship To Home or Ship to store (Device Reservation / Pre Order )

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.



7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.



How to reserve if you’re a new customer

  1. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled



Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation 

  3. Weekly status emails confirming you number in line on the waiting list ( This is only for Ship to Store pre orders)

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number) - ( This is only for Ship to Store pre orders)

  5. Phone call from a store representative when the device is ready for pick-up 



Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.



Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


How To Pre Order Ship to Home: 

 

The Option for Ship to Home Order is here now! So you can have the device shipped to your home straight. You will not be able to track its status and will not be able to see anything until you get a shipment email from Rogers. This can be the day before or the day of Launch. The only ones that can track the status of the orders is the ones that pick Ship to Store reservations. This is how the system works for both.  If you pick Ship to Home then the only email you will receive is the confirmation email and then Shipment email when its shipped out.

 

 

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

  

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I
or any other member will answer it for you. I will do my best and answer all questions Cat Happy.

 

 

 

***Edited Labels***

150 REPLIES 150

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Anijac1412
I've Been Here Awhile
I'm in Ottawa. I preordered last week and picked the ship to store option, which is why they called me. I believe the confirmation page said something like #143 in line, if that makes any difference. Not sure if that number is Canada- wide or not.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

superbrowndude
I Plan to Stick Around
Hey everyone, it's my first time pre ordering a phone. I'm coming from a One plus 5. Anyways I pre ordered on the 12, the status still says processing. I've read other members being in some sort of que. Is this only for store pick up? I've chose to receive mine at home. I've also read that some members were able to get a Google home mini with their pre order. How were you able to get this promo. Thanks in advance!

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor
Hello @superbrowndude

Yes the status Que and numbers are only given to the ones doing ship to store orders. Ship to home orders won't have a Que or statues. They will only get a shipment email when it ships out.

Yes you are eligible for that as well. It may ship out with the device. If not, it takes 2-6 weeks to get it.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Hey Laura,

 

I went to a Rogers store here in Stratford and attempted to do the pre order there. Unfortunately the sales rep was not able to do the pre order because he had not done it before and was having trouble calling in to Rogers(45 minutes) . So i did the pre order from the Rogers app. I did not see any promo stuff regarding the Google home mini, Did i miss something or is this automatically applied. I ordered Sunday August 12.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

superbrowndude
I Plan to Stick Around

Thanks, Im just a big kid way tooooo excited for a new toy lol

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

waeggles
I've Been Around

Hello, 

Has anyone who ordered online actually received a shipping notice? My Note 9 was added as a new line to my shared plan last night, but I have not heard anything about the device being shipped.

 

Thanks.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor
Hello @waeggles

Some have and some haven't. As I said on post 1, page 1. The ship to home orders can ship the day of launch as well.. So it may ship out today.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

MKC91
I Plan to Stick Around
Note 4 🙂

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

superbrowndude
I Plan to Stick Around

Anyone get there phone today? What a mess the call center is!

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

johnx65
I Plan to Stick Around
I rec'd a call from the store at 1030am this morning letting me know my note 9 was ready for pickup. I am in victoria, bc, so probably the furthest from the distro center, and it jas arrived on time. I am looking forward to setting it up later today.
; )

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

OwnBoss
I Plan to Stick Around

I thought that when I pre-ordered a Note 9, I would have it in my hands at some point during the day of release. NOT SO. There are people in the U.S.A. who have pre-ordered with a carrier and they got their phones 2 days ago (22nd). I will never pre-order another phone from Rogers.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

superbrowndude
I Plan to Stick Around

Same here, the call center told me two different things regarding the status of the phone. Then I tried the online contact and got different information. This is why I normally just buy hardware, I will not pre order with Rogers again either. Also when I originally went to pre order the phone, the rep did not know how to do pre orders and he was the only person there. Luckily I figured it out on my phone. Which in the end is still useless, cause I could of went to the store and just bought it today. Thanks Rogers for the usual run around.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor
Hello @OwnBoss & @superbrowndude

I agree however Doing a reservation for ship to store is not guaranteed that you will get it Ag launch. Same with ship to home orders. It states that on the FAQ. Even Best Buy doesn't guarantee it ( I worked for Best Buy and their Mobile division for 4yrs). It depends on how many devices they get and how many they allocate to each department ( reservations, pre orders, store sale, call center sales and business). Believe me i would love to get the phone at launch, that's why i also pre order with Best Buy. So that way I can see who comes first.

At the end the reps at the store don't get trained much and that's something I have complained about however they don't seem to pay attention to that.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

IainS
I Plan to Stick Around

i find it very bad that you guys have updated my plan and havent shipped anything, completly wrong in my opinion.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

IainS
I Plan to Stick Around

and what is the point in pre ordering if you dont get the device on day of release??? I am totally upset at Rogers right now.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

OwnBoss
I Plan to Stick Around

@Meowmix wrote:
Hello @OwnBoss & @superbrowndude

I agree however Doing a reservation for ship to store is not guaranteed that you will get it Ag launch. Same with ship to home orders. It states that on the FAQ. Even Best Buy doesn't guarantee it ( I worked for Best Buy and their Mobile division for 4yrs). It depends on how many devices they get and how many they allocate to each department ( reservations, pre orders, store sale, call center sales and business). Believe me i would love to get the phone at launch, that's why i also pre order with Best Buy. So that way I can see who comes first.

At the end the reps at the store don't get trained much and that's something I have complained about however they don't seem to pay attention to that.

My pre-order was for ship-to-home. I was sent an updated Wireless Service Agreement yesterday listing; phone type, IMEI # and a SIM #.  I would assume they have a phone for me.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor
Hello @OwnBoss

Since the IMEI number was added, they have a device for you. I could be that UPS was full and couldn't take the last boxes. Remember they only have a few trucks picking up. So it could be some devices stayed back. It's happened to me before. Monday it got shipped out and got it Tuesday. Some others it was shipped out Friday and got it Monday.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

OwnBoss
I Plan to Stick Around

They should of started shipping phones out a day or two before release. Just my opinion.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

Meowmix
I'm a Trusted Advisor
Hello @OwnBoss.

As much as i agree, they can't so it two days before due to most of the times any delivery company mag deliver them before the launch date which will cause a problem.

In the states they are allowed to do that as they work work the manufacturers and let them do it. Here in Canada it's different. Samsung could fine Rogers if the phones are sold or delivered to the customer before the launch date. I know this for a fact as Best Buy was fined 2 years ago for the same thing.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

IainS
I Plan to Stick Around
this is totally unacceptable from Rogers, this phone should of been delivered today. UPS is not a small mom and pop operation and can easily handle whatever Rogers throws at them. Dont blame UPS this screwup is totally on Rogers.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

IainS
I Plan to Stick Around
and also today no shipping confirmation from Rogers.
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