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Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung will be announcing their new Note line up. I am happy to announce that Samsung Galaxy Note 8 will be announced tomorrow! As for the specs, They are rumored to be AMOLED 6'3 inch, Dual back cameraCamera, 3,000mAh battery, Qualcomm Snapdragon 835 CPU, 6GB of RAM and 64GB of internal storage with the ability to expect memory via a microSD card slot and more! As for colors, its been leaked out Midnight Black, Maple Gold, Orchid Grey, Deep Sea Blue (it’s likely that only a few of these will be available in Canada). As for when Rogers will be putting it live, it most likely will be tomorrow or the following days after, I will update this thread with more info to come!


1). Once Rogers has announce when they will add the Samsung Galaxy Note 8 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Note 8 please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

 

 

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634 REPLIES 634

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Japetto
I plan to stick around
Just tried. Keep getting message my IMEI is invalid. It's on my phone and Samsung account. How is it wrong.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @Japetto

Everyone is getting that as posted by many users on Mobilesyrup. It seems to be a issue with the site.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Japetto
I plan to stick around
Ok thanks.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

enigma4321
I plan to stick around

@Meowmix

 

I am also getting the invalid IMEI message. will call them and will post here what happens

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Yeah so is everyone else. Hopefully they fix this.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

jkffghjfghjfgjh
I plan to stick around

I didn't get the email for this, but I saw it on mobile syrup.

 

Do I have to wait for this email?

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Japetto
I plan to stick around
Yes. The email contains a unique code that you will need.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @jkffghjfghjfgjh

Yes as the email as Japetto said contains a unique code that u need to input into the site in order for this to go through. Without that code, u unfortunately can't be offered this.

It seems like some haven't received this email as well. I won't be getting this offer as I don't have a Note 8. Really this should be given to anyone that got another phone during the swap of the Note 7 recall..

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

wpd1
I plan to stick around

Is the code the offer number listed on the first page of the submission ? For those that got the e-mail, are your codes the same ?

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @wpd1

All unique numbers are different for everyone. So unfortunately it work work if someone has used that code already.

You have to put the code number on the second page when u add the IMEI number of your current Note 8.

Re: Samsung Galaxy Not@e 8 Reservation numbers / Questions!

enigma4321
I plan to stick around

@wpd1

 

I received my email yesterday with the unique code in it... but theres still an issue with the samsung site recognizing my IMEI.. very frustrating. PLUS the phone numbers provided are wrong.. and when you talk to samsung agents, NO ONE ever seems to know whats going on. Seriously the worst service ive ever had from a company.. this was the case last year too with the note 7 debacle.. pathetic sad service, and no one knew what was the proper process and would give the wrong information to clients..

Last evening, i called 4 different numbers, got transferred 5-6 times and always to the wrong departments. Let alone their phone systems being horrible and so different for every agent and department i reached. Either i had a horrible connection (their end) or couldnt hear them, or their mic sounded like a 3$ mic from dollarama...

Anyways, all this to say, we either have to wait till they fix this IMEI issue OR find the correct department to call.

I have another number i need to try today, didnt have a chance last night yet - 1-844-628-7924 (

Samsung Note8 Upgrade Offer)

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

enigma4321
I plan to stick around

@Meowmix  Would be nice if you COULD actually enter your current note 8 IMEI.. lol!

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Yeah it would be nice. Unfortunately Samsung Canada has yet again failed...

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

enigma4321
I plan to stick around

@MeowmixNothing new.. if Apples OS wasnt so boring, id be on that train cause of plain customer service haha

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

jkffghjfghjfgjh
I plan to stick around

Got it! I put all my info in and it is now gonna take like 1000 weeks to process, but it has been inputted.

For the record I still haven't gotten my pre-order bonus stuff. Mine still says PENDING.

 

note 8 refund.png

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

comcry
I plan to stick around

how did you submit the information Samsung wants (ridiculous):

 

Purchase Location
Product Purchased
Purchase Date
For mobile phone purchases an IMEI must be present

My invoice does not provide this information and I chatted with Rogers and they said they do not have anything that would provide that information.

 

On another note, I did receive my bonus gifts.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

enigma4321
I plan to stick around

@comcry  Im in the same boat...

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

wpd1
I plan to stick around

The receipt I received from Rogers has all the required details on it to support the submission requirements. It's the one I got from the Rogers store when I picked the phone up and paid for it.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @wpd1

Then that should work. All they need is a receipt or a image of the IMEI /device to make sure its accurate.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

JeromeM
I plan to stick around

I got the email and got in on this too, sure it's less than the US by a lot but I'm happy to at least have SOMETHING since I got the phone already anyways so it's just like a bonus $200. I used the invoice that was emailed to me when I did the upgrade as the proof of purchase as it has all the info on there. I'm in the "information being reviewed" phase so we'll see how that all goes.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @JeromeM

Let us know! 🙂