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Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung will be announcing their new Note line up. I am happy to announce that Samsung Galaxy Note 8 will be announced tomorrow! As for the specs, They are rumored to be AMOLED 6'3 inch, Dual back cameraCamera, 3,000mAh battery, Qualcomm Snapdragon 835 CPU, 6GB of RAM and 64GB of internal storage with the ability to expect memory via a microSD card slot and more! As for colors, its been leaked out Midnight Black, Maple Gold, Orchid Grey, Deep Sea Blue (it’s likely that only a few of these will be available in Canada). As for when Rogers will be putting it live, it most likely will be tomorrow or the following days after, I will update this thread with more info to come!


1). Once Rogers has announce when they will add the Samsung Galaxy Note 8 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Note 8 please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

 

 

***Added Labels***

634 REPLIES 634

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

wpd1
I Plan to Stick Around

Hello, hello, anyone there  ?

 

Samsung Canada Response: crickets, crickets, crickets......

 

What a joke.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Forget it. There isn't anything happenimg unless they do it when u go do the upgrade and the stores are made aware. Unfortunately it seems like that or Samsung Canada will just say they pushed back the deal. Who knows. I gave up with Samsung after seeing this

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

5five5
I Plan to Stick Around
Thanks for putting up with us @Meowmix. It's gonna be hard to concentrate at my work today.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @5five5

Hey u guys are here to ask questions and in need of answers so that's why I am here! 🙂

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

kavkaz
I Plan to Stick Around

Just picked up mine.. its nice.. big.. still no discount from Samsung

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Wow that's a huge slap in the face. I'm Done with Samsung.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

kavkaz
I Plan to Stick Around

i expect $100 card to be used towards a $3000 Samsung TV 🙂 . thanks Samsung!!!

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Thai69
I Plan to Stick Around

Why are so many people complaining about some Note 7 offer? Did you not all get a full refund on your Note 7? 

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Aloog
I've Been Here Awhile
I didn't get a shipping email at all. I'm gonna go smash my face into my pillow and cry until she comes home to me.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Thai69

With all due respect, it's the principle of the matter. When a company announces a deal but yet says " more coming soon" only to us and launch day is here and nothing, its a slap to the face for us.

Also i have a Note 7 sitting at home still. The first one was returned to Rogers. The second was Samsung has been putting me off for almost a year and telling me they will send me a box and this and that. Samsung store won't take it, Rogers won't take it, Samsung is pushing it away. So u think some of us won't be upset?

When a company says they will give us a deal when getting a new phone because the other Note we had had a recall, we accepted it. Then a year later they are offering us another deal to stay with the Note series but do not explain what it is and lacking of communication. Everyone expect us got told what the deal was.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Dango
I've Been Around

Preordered the Note 8 on Tuesday and it's already out for delivery! Smiley Very Happy

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Thai69
I Plan to Stick Around
Thanks for the clarification. I didn't fully understand the situation.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Dango

Geeat to hear! 🙂

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Thai69

Some don't see it the way we do unfortunately. When a company tells its customers they will a get for a device but for 3 weeks they haven't said nothing at all other then "Soon" and the launch day is upon us and still nothing, many will get upset and leave or stop buying from the company.

With what happened last year, many already moved on or lost faith in Samsung too.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

wpd1
I Plan to Stick Around

I wonder why MS isn't holding Samsung's feet to the fire on the Note 7 Offer ? Every media outlet seems to have dropped the story.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Honestly who knows.. At this point it's the launch day of the Note 8. Nothing about the incentive has been said since the last message about us getting something. It feels like we are just wasting our time with them.

Also remember, if MS starts something with Samsung they lose their ability to have devices before the announcement to review and give out for free on giveaways.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

tgenty
I've Been Around

hi,

 

so I was #100ish until yesterday and I dropped to #14 this morning but no status change for the last 3 weeks. Wen I see people preordered a few days ago already having a shipping notification, I'm wondering what's wrong?!

does the queue # mean anything??

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

wpd1
I Plan to Stick Around

MS has a brief story on the Note 8 availability today and mentions that they still have no word from Samsung on the Note 7 offer.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @tgenty

The number means something but also remember different colors are different ques. Also business vs regular reservations aren't the same que either.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Yeah seen that. I guess they don't want to push their luck either. Very disappointed in Samsung Canada atm.

Re: Samsung Galaxy Note 8 Reservation numbers / Questions!

Madnys
I've Been Around

Ordered early on, blue and 'ship to home'. I have not yet received an email with a tracking number, but putting my cell # into the reference field on UPS did pull up a tracking number, which says it's out for delivery. So even if you haven't gotten a 'shipped' email from anyone, check the UPS site and you may get better information.

 

(Now to hope the UPS driver arrives earlier than their usual 6pm.)