The same this happened to me when I pre-ordered and selected Ship to Home. If I go into my account and click upgrade on the number I pre-ordered with, a blank error message pops up. I contacted support and they confirmed that there was an order placed. She could not explain why no confirmation email went out. The other day, I received a text message saying that Shave pre-ordered the Note 8 and should remember to sign up for the free gifts. Thanks for explaining this to us MeowMix. Just thought I might chip in my experience for others to take note.
thanks for the reply, sorry didn't read the explanation on page 1, my fault. Yes seems to be an issue with their email system as customer service shows it being ordered and that i should have received an email as it is a 2 step process when you ship to home. I also received a sms saying thanks for the pre order and goto Samsung to register for your free items. I had this issue when i ordered my s8 plus too.
I do know both Verizon and tmobile in the states have started shipping these devices early and hopefully rogers will do the same.
Just to get everybody's hopes up: the S8s were actually released early by Rogers in April. I think we got them 3 or 4 business days in advance of the street date.
That being said, it wasn't all rosy; Rogers was completely unprepared and could not actually give you the device on the initial day they told us to show up, so we had to come back the next day after the systems were fixed overnight. We did still get the S8s before official launch. There's hope that we could get them early next week, especially given how early they're being released in the US.