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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around

I have an outstanding preorder.  If I purchase in store instead, I know from previous replies I can still get the Samsung bonus (gear fit2 or BT speaker).  Can I still get the $200 credit for a Galaxy S4?

Sorry if this particular question has been answered before!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
yes you can get the $200 credit it has nothing to do with the preorder

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @petemcdonnell

Yes you can still trade in ur device to save $200!. Go ahead to the store and do it! This promotion doesn't have to do with the reservation or pre orders!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Daggnar
I've been here awhile
If I am a currently Rogers client.... I plan to buy a Note 7 soon. can I trade in an old device for this promotion?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
yes just go to rogers promotions and click on the full details link, it has a list of qualifying devices you can trade in to get the credit. As a client i think they just credit your bill though and don't give you the credit upfront.( I could be wrong though)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Daggnar

Yes you can! If you go to Rogers.com/Promotions you will see the promotion about the trade in. Click on Full Details and it will give u a list on which devices u can trade in. Also please be advised that ur device much be in working condition without any damage.

The credit will take 1-3 bill cycles. So it can take up to 3 months to get the credit but u will see it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around
Just got the confirmation email with a UPS tracking number for my level box. I can without a doubt confirm that you will get your gift if you buy a walk in. As long as you have proof of your pre order.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
Did you get the same color as your pre order.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

Lucky u! I am still waiting for the email for the Fit 2 lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Most do. Then they use the reservation page as proof of pre order an submit it that way.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
I was just wondering cause i have the coral blue pre ordered but i can get the black as a walk in.........Don't know if that may be a problem with the gift.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Sadly yes it will be. Samsung will decline it as ur pre order i only for the Blue and not black. They will decline it and send u a email saying that it needs to match the same color and model on the pre order.

Sadly the blue one as i said is on a huge demand and seems like Samsung Canada is having a hard time pumping them out.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
OK I am now in progress status. How much longer until I get my phone I wonder?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

@Kake777 What position were you before they put you in progress status and what color did you order

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
43 and a coral blue

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Most likely will ship out tomorrow or Monday! It may take until mid next week to get it. So just letting u know.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around

Hey, can anyone recommend a good USB Type c wire (3ft) to purchase for my note 7. Thanks!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
OK thanks for the heads up

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
nice just checked mine and i'm in progress too. (39 and coral blue) . Something to tide me over in this waiting . . lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Very nice! So u will get it either start of next week or mid next week. It can take 1-3 business days to ship out. So if lucky, it might ship out tomorrow too!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

You are welcome! Let me know if u have any other questions