Samsung is going to give me a less expensive older phone for an exchange on the Note 7.
How is this even a good trade? The phone is 6 months old, and i notice, unlike other phones, has actually gone up in price instead of down.
I have had to power down my Note 7 twice now, and wait without a phone for days with no communicaiton from either Rogers or Samsung. I need to go online and check 3rd party sites for usefull information. Where is the incentive to stay with Samsung? If they are really worried about consumer trust and loyalty, then they need to bring something to the table other than an old phone.