For those that want their Note 7 replaced with a new safe Note 7, what is the process for this to occur? Will Rogers contact us, do we call Samsung, do we go to the Rogers store where we bought it ?????
Depending on who you talk to, the story changes by the minute. I just got off chat and they told me to go to the Rogers store and they will replace it on the spot. I asked if they already received the new safe units in and they said, " there's nothing wrong with the Canadian Note 7 so you can switch it with any store stock ". I disconnected immediately.
ROGERS....... What is the formal recall process to replace the Note 7 with a new, safe Note 7?
Further.... Just got off the phone with the Rogers store that I deal with, he said that there's nothing wrong with the Canadian models and that all 35 issues occured when people were not using the Samsung charger. He even stated that the Canadian models do not include the same battery as the USA. He wasn't aware of a process to replace the Note 7's with a new safe Note 7 yet but did say it will be weeks before anything happens. I asked if Rogers will contact us when our replacement was available and he said, " we sold over a million phones, we can't start calling everybody ". I said, " so, the onus is on us to keep checking in ?". He said, " yes". Spent more time trying to convince me that there's no problem with my phone.
Now, this doesn't sound like a formal " recall " process. I work in the food Industry ( manufacturing ) and I can certainly tell you that " recalls " are well rehearsed and planned to both recover food in question and replace where necessary. They're calling this a recall but it's actually not a recall. Samsung has not filed any recall with any governing bodies to date, according to the media.