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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
So I am assuming we have to wait for a formal announcement from Rogers before taking the Note 7 in? I guess I will need to use the Note 7 until they allow us to come in and exchange etc?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

phonefan
I plan to stick around

The Pixel XL 128 gb is so expensive. For me I can't justify paying more for that phone especially if I think it is inferior to the Note 7 other than the Google Assistant which looks very promising. If you have a backup phone that is not too old I would keep on to that and wait for next gen. I hear Samsung will debut bendable phones next year (similar to Lenovo but they have not released to public). If the tech is great and they can prove it is safe that would be revolutionary.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Dx9

Yes that the only way. They should announce more information today they said on Facebook and Twitter last night. I believe the carriers knew about this 2 days ago but wanted to wait until Samsung Canada gives them the okay to say more information.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

phonefan
I plan to stick around

I have been told by Rogers corp rep that they are accepting full refunds including cancellation of contract for new sign ups or exchange with credit for difference (if you go with lower phone). They are just waiting for Samsung Canada to give the official annoucement but it is pretty much formalized.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @phonefan

I have a G3, G4, Passport. Problem is that both LG devices are garbage as the batteries die fast and it's slow. I am also giving the passport to my mother. So i need to get a new one.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

phonefan
I plan to stick around

That is why I feel lucky my Note 4 is practically still in almost brand new shape (seriously). I still get 5 hours on that baby (original battery even). But yeah @Meowmix you and @Dx9 unfortunately have to get a new phone. The Passport is so rubbish and G4 battery life is awful.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor

Well now I'm in a big dilemma. My local Rogers has a 256GB Jet Black iPhone 7 Plus in stock. I can pay for it no problem since I have all my money still from my 6S Plus and Apple Watch. Dang the decisions

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Dx9

Thats the same model I was looking for but in 128Gb instead lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
Anyone know any rogers stores that have the iphone 7 plus 128 or 256 in stock in matte black or silver

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
Yeah but I need to wait till Rogers makes something official I guess. Don't think I can just walk in and swap the Note 7 out just yet.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Japetto

Anything related to the iPhone please post it in the iPhone 7 thread i made in the Apple section. Thanks!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Dx9

No not yet until they announce something.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around

But then we have to check two seperate topics and all our apple talk is unrelated to those die hard apple fans.  I can just see the replys now...samsung bashing, should have went with apple in the first place etc. Haven't we suffered enough. lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Just don't bring up the Note 7 lol. That's all

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

I haven't really been back on here since I got my S7E but thought I would check in now that they are no longer making the Note 7 and again people have to return, extremely brutal experience to go through.

 

Still happy with my S7E, no complaints at all.

 

I guess I won't find any buyers for my Note 7 cases.......... 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006 @wpd1 @comcry

Samsung Canada is working with Health Canada to solve the issues of the Note 7. I for one sent back my battery backpack and now will wait to exchange the device to another model.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Is it possible that they issue a recall in Canada only as the article on mobile syrup suggests?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Maybe but why would anyone stay with them again? Think about it and think of ur situation as well. I won't.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Lol...But I'll keep mine..:p

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
That would just be peculiar. That would likely say more about Health Canada than anything else.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

I sent back the Backpack Case this morning. I'll be speaking to the office of the President hopefully sometime today to see if I can exchange it.