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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ThePacas

The best thing to do at this post is to call Rogers and speak to them directly. Explain that and see what they say

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
Any official word yet on the $150 credit?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Not yet. Most likely something that is only done when they call in or do the exchange in store. I would call in, ask them and tell them to write it in a note. Getting the ID number and ur set. That's what I did

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I Plan to Stick Around
Went to the Rogers store for nothing! They have no instructions as far as the exchange goes. He said he had a loaner but would. Other take my phone. Smh... I guess my note 7 gets an extension. I refuse to use my iPhone 7 while I still have the note 7.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Yep, Retail knows nothing right now until it's all sorted out so they don't get confused most likely. It was the same thing when the replacement notice went out.

 

Just curious, anyone else get quoted the $150 credit?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @rDell

Its weird that they never communicate to the stores first.

Anyways hopefully someone else has called in and asked about the $150 credit

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor

Mississauga, ON - October 11, 2016 - Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.

"The team has been consistent in our resolve in putting consumers first and worked as quickly as possible," said Paul Brannen, COO & EVP, Mobile and Enterprise Solutions. "We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we've received over the past few weeks."

Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to:
• Exchange towards a Galaxy S7 or Galaxy S7 edge device.
• Receive a refund for the Note7 device and Note7 specific accessories.

For customers who purchased their Samsung Note7 on Samsung.com, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will email our online customers from Thursday, October 13th to provide them with details regarding the return process.

For Note7 return inquiries, Canadian customers should contact 1-855-747-6520.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

johnx65
I Plan to Stick Around

so i get a S7E and a refund when i exchange my Note 7? That would maybe make up for the BS this has caused so far...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9

Thanks!

As it stands, carriers will allow u to exchange for any other device. So many will end up going that root. What many will do is go to the store and try to return cases they bought from online like Amazon and such.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
Am I reading this right, you get a free S7E And a full refund of the note 7?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1 @johnx65

No you guys are reading it wrong.

Its either or. So either u exchange it for the S7 or S7 edge OR you get a full refund. Thus why it's in bulletin.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
It doesn't say "or", so I'm reading it right. The question is do they understand what they are saying?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Its in bulletin so it's either or.. Very simple. But I'll let u think it's both 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
Bullets do not relate to choice unless they are preceded by an elective statement. I don't think you get a free phone but grammatically, their statement suggests you do, hence, why I asked if they knew what they were saying.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Its if it's a bulletin, you have a choice of which one you pick.. Either bulletin one or second one. But hey they could be wrong in writing it.

I want to see this link as i am on the Samsung page and no where do I see this.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I Plan to Stick Around
Never thought the day would come....as of October 13th, I'll have an iPhone 7 plus. Time to move to the dark side 😢

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @biks21

Yeah i agree with u

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
@Meowmix

For the record, as I stated, if it said;

YOUR CHOICE OF ;
°A new phone, or
°A full refund

Then it would make sense but, it doesn't. It says "here's what we will do" and it lists two actions.

Bad grammar I guess.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9

Thank you!. They always hide this stuff.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor
They always make it difficult to find for some reason. I found it in twitter from Samsung. Their home page showed nothing.