So I have to return my Note 7 for exchange.. i understand the policy and how it's going to work.. but I have wasted so much time going to and from Rogers, calling, getting a replacement, buying accessories off amazon..
And i understand this is a Samsung fault rather then a Rogers fault..
I sold my S7 Edge to get then note 7 on an upgrade... So I am not wasting another upgrade to go back to the phone i already had...
I wanted to see my options and looks like the Pixel XL 128gb is my only option...
called the rep and he continued to grill me about my account information when all i wanted was the price of the phone!
told me I wasnt authorized on the account but i told him to look at my Level 1 authorization... he blew it off like it was still my fault...
he ended up telling me the price and i asked if Rogers could do a customer service and provide anything so i am not losing so much money paying $200 extra dollars for a phone i really don't want ... he completely ignored me and said i have to go to the store I bought it at and that pretty much he doesn't wanna help me.. he kept igorning my questions and kept telling me to go the store..
i asked for his ID and name and he refused and said iwas being abusive and hung up!!
I swear i am sooo close to leaving rogers!!
Meow please explain to me how have you gotten the trade in credit of the note 7 applied to your purchase of an iphone 7. I have been through so much trouble trying to get it returned and the store told me that they will only apply a credit of the amount that came out of my pocket. Not the trade in value of my lg g3. I find it absurd because in that case I just lost a fully functionnal device. I feel cheated please help!