Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!
1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)
I had a two year contract when I did the upgrade two months ago.
If I choose to switch to a Pixel XL 128, I am wondering if I can keep the same contract so I have only 22 months to do. I will probably paying the price difference which is OK.
The other option is to get a refund and do another upgrade with the Pixel XL 128.
I have already preorder the Pixel XL 128. I don't see any issue if I go with the 2nd option. I will return the original Note 7 and get a full refund. Then I will do the upgrade when the Pixel XL 128 comes in. Then I will return the 2nd Note 7.
I am not sure if the first option works. Anybody knows?
Not trying to sound trite but show us any printed literature saying that packaging and accessories must accompany recalls or even returns after more than 15 days or even 30 days. You won't find one but since you insist on stating this as true you need to back it up.
It's actually unreasonable to assume that customers would still have the packaging and every single accessory after 2 months. Theyre setting themselves up for a lawsuit. If these were the conditions of returning the device they should have said they can only process returns that fall under the buyers remorse policy and draw up alternatives for those who don't instead of saying customer safety is number 1 priority and full refubds and exchanges would be granted. They have fully demonstrated customer safety is not number 1 priority at all but keeping to the buyers remorse policy is number 1 priority. It was a straight up lie.
And worse is the unwillingness to draw up any alternatives but to send people away with dangerous devices that they sold and shrugging their shoulders requiring the customer to chase the retailers and manufacturers for answers. Highly irresponsible.
I'm unsure of sending this device back before any refund because clearly i don't trust Rogers. Have they given me any reason to trust them? They always lie and nobody knows what's going on.
Did Samsung make you send the device back first? Nope, they sent out replacements first because customer safety was indeed number 1 priority. They also knew people would lose faith in their company so they sent out replacements first and then asked consumers to send back the device.
The office of President wanted me to send the device back on my dime. When i told them I can't send this device through the mail and without a fireproof box the guy was taken by surprise. Seriously? You want me to send a $1200 device plus receipt back first and then expect a refund when i have no device or receipt? Pardon me for having my doubts.