@Meowmix Boy when I see your frustration rising over service you have personally had to deal with, that is when I know that anyone in the same mess is in real trouble. You are always so calm, and so informed, I didn't think anything could frustrate you.
Boy, what a mess - hope Rogers does the right thing in the end.
@Refundmynote7 If you haven't got satisfaction from corporate office reps, if you have their name and reference numbers for that interaction, I think I would just go CCTC. You don't have to go to ombudsman. The date deadline doesn't matter to CCTC if you have been actively working with trying to get it resolved and getting no satisfactory solution. Don't know how they would rule, but it is your next level of "independent" review and attempt for reconcilliation on this. The escalation process, as you are learning is a long one, and it doesn't help that it appears from the descriptions that people have provided that there is no consistent direction on how to do this, and I don't think they could have made the process much more difficult. I don't envy your situation at all - try to keep your cool as best you can.
Just an innocent bystander trying to help.