Your experience will vary from store to store. Some are able to help and others are unwilling or unable.... I'd suggest packing up everything and not give any excuses. Scrub the earwax out of those headphones and put em in the box, tell em they are new unused.
I purchased from a legitimite Rogers plus store and not a third party agent store. Rogers is not processing these recalls at store level as recalls and that's why im having an issue. They want all packaging and accessories basically all stipulations of the buyers remorse policy met.
The problem with doing that is the reps aren't stupid and know what they are looking at. The Headphone causing is sealed with the headphones being unused. You can not make them look to wait they looked like and seal them. So the reps will know he is lying. So best solution is either keeping them and explaining to them he lost them OR give them back used with wax on which they most like will not take back.
There's no harm in trying to return without earphones but in case you're denied, I would take them with you in case they demand them returned. I think your bigger issue will be that you don't have the box. The Rogers store I'm dealing with said absolutely no return without the box.
Could you let me know if you are successful in returning without the earphones and box and which store did it for You?
Isn't it so ridiculous that amidst a serious mandatory recall of exploding phones, Rogers customers are reduced to worrying about used ear buds and boxes denying our ability to get refunded for our exploding phones? This should not be happening and it's both irresponsible and shows how little Rogers is trying to accommodate their customers during such a serious recall.
Yeah i agree.. That's why i got the 256GB IPhone 7 Plus because i knew it as gonna pay more but the $200 trade in credit from the Note 7 was pushed to this device instead. ( Who ever did a trade in at the time of getting the Note 7 got $200 credit)