cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

hdresden
I plan to stick around
There was exactly one iPhone 7(explosion) reported, and a few 6 and 6plus over the last year or so. Samsung has had over 100 if you count pre recall and replacement ones.

iphones, and pretty much any other Android device are perfectly safe.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
I just got my iPhone 7 plus 256 gb they didn't know anything about being allowed to refund or exchange the Note 7 yet. So I'll wait a few days and see

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Japetto

Weird most Rogers stores here in Toronto already know. Seems the information is going slowly down.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I plan to stick around
i purchased gear vr and backpack.. was able to return... thanks Amazon.. r u stuck with any accessories?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

Nope other then a case I got at the Rogers store. Hopefully tomorrow they can exchange it for me as I do have the original receipt for it and box. The Backpack I sent back to Crackberry but it's still with Canada post. Tomorrow it should arrive to them

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

eric204
I've been here awhile

I wish they would come out with some type of official statement. I have been in touch with the call center and the store I purchase from advising me to call back tomorrow to see if I can do a full exchange or swap. The call center told me to ask for a buyers remorse as well. I was looking just to get a full refund and go to the Apple store and purchase the iPhone 7 plus

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

zerojay
I'm here a lot

Called the Rogers Plus store that I purchased from and was surprised to hear that they aren't processing returns yet as they are awaiting an email from corporate on how to proceed. I would have thought that would go out to all stores at the same time, but apparently not.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
Spoke to Rogers, you have until November 30th to do the return/exchange. Starting tomorrow you can do it and bring original paperwork of course

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

eric204
I've been here awhile

How does this info not get around to the stores and call center? I have not heard of it. Its starting tomorrow as well so do they not want to prepare their agents .. ? very confusing

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dandan1
I've been here awhile
Alerts or e-mails come in during a work shift. Agents don't necessarily have time to navigate through all of them, especially if customers call in because they didn't look at their bill and ask why their bill is so high.

Just my honest opinion, based on experience.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I plan to stick around
wait... so u can return note 7 to a store for a full refund?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
Agents receive bulletins regarding the issues literally the morning of. It's not their fault, it's mainly due to Samsung policy

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

quangtungnguyen
I've been here awhile
I haven't heard this either , why would they require the paper work I wonder. I'm thinking valid ID would work

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

Yes u can

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello eric204

The agents have a email they check. In that email the get bulletins but they don't get them until the day of or time of. So tomorrow morning is when most will know what is going on. Remember they had to work in a system which allows them to return the replacement IMEI number as the contract u said has a different IMEI. Normally the system wouldn't allow that so thus why they are taking longer due to this.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
Because it's policy. Any transaction made, needs to have the original paperwork so that if any questions were to arise such as credits or price changes would be seen through paper proof

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

eric204
I've been here awhile

nvm

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

rajeshr
I plan to stick around

@biks21 wrote:
Because it's policy. Any transaction made, needs to have the original paperwork so that if any questions were to arise such as credits or price changes would be seen through paper proof

Wouldn't this be available in their system?  They do keep a record of all the transactions...

 

And the original paperwork I have is just a copy of the receipt.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @rajeshr

Thats fine. Bring that and u should be fine. I have the contracted and the receipt is stapled on mine so it's easier for them to do that. This way u have both in one.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

eric204
I've been here awhile

@Meowmix what if there is no available copy of receipt do you think the billing on this site printed out is enough

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @eric204

Unfortunately it seems all carriers are instructed to have customers return or exchange the device at the store upon showing a receipt or the paperwork ( contract) of the Note 7 upgrade. You would need to speak to the store you went too and see if they can try something for u.