Samsung Galaxy Note 7 Reservation numbers / Questions

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I Plan to Stick Around
Posts: 187

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

i purchased gear vr and backpack.. was able to return... thanks Amazon.. r u stuck with any accessories?
I'm a Trusted Advisor
Posts: 31,991

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @kavkaz

Nope other then a case I got at the Rogers store. Hopefully tomorrow they can exchange it for me as I do have the original receipt for it and box. The Backpack I sent back to Crackberry but it's still with Canada post. Tomorrow it should arrive to them
I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I wish they would come out with some type of official statement. I have been in touch with the call center and the store I purchase from advising me to call back tomorrow to see if I can do a full exchange or swap. The call center told me to ask for a buyers remorse as well. I was looking just to get a full refund and go to the Apple store and purchase the iPhone 7 plus

I'm Here A Lot
Posts: 7

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Called the Rogers Plus store that I purchased from and was surprised to hear that they aren't processing returns yet as they are awaiting an email from corporate on how to proceed. I would have thought that would go out to all stores at the same time, but apparently not.

I Plan to Stick Around
Posts: 45

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Spoke to Rogers, you have until November 30th to do the return/exchange. Starting tomorrow you can do it and bring original paperwork of course
I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

How does this info not get around to the stores and call center? I have not heard of it. Its starting tomorrow as well so do they not want to prepare their agents .. ? very confusing

I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Alerts or e-mails come in during a work shift. Agents don't necessarily have time to navigate through all of them, especially if customers call in because they didn't look at their bill and ask why their bill is so high.

Just my honest opinion, based on experience.
I Plan to Stick Around
Posts: 187

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wait... so u can return note 7 to a store for a full refund?
I Plan to Stick Around
Posts: 45

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Agents receive bulletins regarding the issues literally the morning of. It's not their fault, it's mainly due to Samsung policy
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I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I haven't heard this either , why would they require the paper work I wonder. I'm thinking valid ID would work