08-02-2016 11:18 AM - last edited on 08-02-2016 12:51 PM by RogersDarrell
Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!
1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)
10-11-2016 02:40 PM
10-11-2016 02:48 PM
10-11-2016 02:53 PM
10-11-2016 03:01 PM
10-11-2016 03:06 PM
The text message on September 13th was for replacing the phone via the Samsung Exchange program, the text message today has to do with something to be announced later regarding returning all note 7s as Samsung has officially decided to discontinue the phone and is issuing a second recall.
I've been following MobileSyrup and Gizmodo regarding the issue and that's all the information I've been able to gather so far.
10-11-2016 03:09 PM - edited 10-11-2016 03:10 PM
10-11-2016 03:09 PM
I am concerned this is going to be working with "Samsung Canada" to get a refund. What a Cluster this is going to be. I have been thinking about getting a S7 Edge but I am honestly thinking about bailing from Samsung 100%. Trust is broken.
It was broken trying to get a replacement and them saying "We will call you back in 24/48/24/soon/48 hours etc".
It is broken after them lying to me saying it was safe.
So disappointed. To see the best phone become such a nightmare. What else can you get? HTC Pixel? Yeah right. After using the phone in the rain and using it in the pool who is going to want to go back to having nightmares of your phone going for a dunk?
I just feel like Samsung is not giving 110% here to earn my respect. They just want to save money and have no respect for maintaining loyality.
10-11-2016 03:14 PM
10-11-2016 03:32 PM
US Based for now but everywhere else is likely to follow just like the replacement program.
Rogers doing a copy and paste from September is a bit lazy, should have waited for the "details" and then sent a text message, with those details.
10-11-2016 03:38 PM - edited 10-11-2016 03:39 PM
10-11-2016 03:39 PM - edited 10-11-2016 03:45 PM
I think the big problem right now is for people who received replacements directly from Samsung. Rogers does not have the IMEI for those phones and that is what is causing all this confusion especially for people who want refunds. Samsung should have registered those IMEI on our behalf with our carriers during the first recall. It makes sense to return the phone to Samsung but we should get our refund from Rogers. Didn't we have to answer which carrier we belong to during the first recall? Hopefully they make this as smoothly as possible because another mediocre recall especially when knowing we are not getting another Note 7 and have to downgrade or refund will really frustrate consumers. It is like a double slap in the face.
I know some people are going to hate this but I think they should also make this a mandatory recall and brick any Note 7 that is not returned. That is the only way to protect their other devices or else this fiasco might bleed into their other products and airline security confuses S7 and S7 Edges with Note 7s.
10-11-2016 03:46 PM - edited 10-11-2016 03:48 PM
10-11-2016 03:47 PM
10-11-2016 03:48 PM
10-11-2016 03:48 PM
Oh that is great news then it must be Samsung Canada holding it up. I don't want to go through Samsung for the refund it will take forever. Only people who purchased the recalled Note 7 from Samsung should refund from them. I rather refund from Rogers. If Rogers has all the IMEI then it is a matter of Samsung making it official. Brick the phones so even if you don't return it is useless although that does not mean it is out of harms way considering there were reports of non-charging phones overheating.
10-11-2016 03:52 PM - edited 10-11-2016 03:56 PM
RIP Note series.
Can we all just get a free Samsung Gear S3 Frontier for all the trouble?
On a more serious note (lol?) Severely disappointed we have to go through this again, guess it's either Note 5 or Pixel XL.
10-11-2016 04:03 PM
10-11-2016 04:03 PM - edited 10-11-2016 04:06 PM
10-11-2016 04:14 PM
10-11-2016 04:14 PM
10-11-2016 04:16 PM