Samsung Galaxy Note 7 Reservation numbers / Questions

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I Plan to Stick Around
Posts: 140

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I have been spending way too much time reading about the Note 7 disaster but I thought you may all find this interesting. Remember when Samsung stated that Note 7 explosions in China were caused by external heat? According to WSJ:

 

"For several hours after Chinese regulators announced the recall, Samsung’s Chinese website wasn’t updated to mention the new development, though the company’s previous statements, which had cast suspicion on Chinese phone explosion reports, appeared to have been removed."

 

Not trying to cast suspicion but with this and the fact they never denied the text what is going on internally you must wonder? I really hope that release all the data of their investigation or else how can anyone feel confident of their future mobile products?

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I Plan to Stick Around
Posts: 34

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I have the old note 7 and the replacement note 7 that I have not opened yet. Should I take them both to the Rogers store for a refund? Also will the gear fit 2 work with the note 3?
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I Plan to Stick Around
Posts: 140

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

@Dx9 did they give you a loaner phone since the new Iphone is backordered?

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I'm a Reliable Contributor
Posts: 169

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

So this means I'm paying Rogers for my upgrade and now need to wait for a box to come from Samsung whenever that is, send it back, go get a loaner phone then wait for it get refunded then go in to get a new phone of my choice. This is terrible
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I Plan to Stick Around
Posts: 140

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I Plan to Stick Around
Posts: 140

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@Kake777 wrote:
I have the old note 7 and the replacement note 7 that I have not opened yet. Should I take them both to the Rogers store for a refund? Also will the gear fit 2 work with the note 3?

@here you go @Kake777 according to the below chart it is:

 

http://www.samsung.com/hk_en/mobile_compatible_list/

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I Plan to Stick Around
Posts: 284

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@Dx9 wrote:
So this means I'm paying Rogers for my upgrade and now need to wait for a box to come from Samsung whenever that is, send it back, go get a loaner phone then wait for it get refunded then go in to get a new phone of my choice. This is terrible

@Dx9 Should have just kept the S7E lol

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @Dx9

If that's what they want, no one who owns the Note 7 should pay their bills until it's cleared up.. I am not and I'll be making that clear to them.
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I'm a Reliable Contributor
Posts: 169

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

, the thing is the iPhone was right there in front of me and could have it right now. The Rogers Store i deal with are great and they were trying to process it for me. This entire disaster is on Samsung so bad. I'm livid because this is going to be a process to get a refund. The iPhone was right there in front of me almost being unboxed. Crazy
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I Plan to Stick Around
Posts: 172

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Does anyone know if we can return it to the Samsung Experience Store?  And get an immediate refund?  I've been calling them all morning...no answer...just rings out.  If anyone else wants to try the number is 416-622-9855.  So fustrating!