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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
Mine had a screen protector but it was the same one that came with he original phone , what makes you think it's an applied one.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ProPatria
I plan to stick around

@dale2   My original Note 7 came with a peel away plastic cover, this new one is actually applied and does not peel away (not easily anyways).

 

Additionally, as I am updating this new phone, I am amazed at how hot (not warm) it becomes; my original phone never heated up to this extend. Currently unsure if I have confidence in this new device... will give it several days to see how it goes.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
That's just a normal protection film comes with every unit. It will only give a certain degree of protection. I still keep it in place but will take it off when it gets wear out.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
I'd observed my new phone, it only heats up when you do the restore or OS updates. Anything else the temperature is normal.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ProPatria

All devices including all electronic systems heat up.... It's normal for this to happen with electronic devices. My both Note 7 devices I had heated up when charging or heavy use.. So i am used to it. Plus happened with all the iPhones thay came out, All Galaxy Series I have and such.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
Has anyone "not" received their replacement phone yet. Just curious.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

There are some users I talk to on MS which still are waiting for their replacement devices.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
Do you know when we will get Nouget?

Heard Samsung is bouncing back. Reports of 30,000 units sold in two days!! 🙏 No more issues.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

I wouldn't hold my breathe on it. We won't get it until early next year most likely. It takes a couple of months for Samsung and Rogers to release the update.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

enrai
I plan to stick around

This is such a long thread! Hopefully my contribution is within the topic.

 

I have not receive the Gear Fit2 that's supposed to be for the pre-order gift. Anyone else not received theirs?

Who can I contact regarding this? The only e-mail I got when I registered for the free gift was a "noreply" address.

 

I was a little worried when I registered to get the gift as I only have the store's invoice. I entered an e-mail from Rogers as my pre-order receipt.

 

Thanks for any input.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enrai

Yes a few have been contacted or have contacted Samsung Promotions. Some have been told that due of them getting the device in store and not waiting for the pre order, they will not get it but most that are still waiting it's due to the recall. They are focusing on that and also the pre order gift shows 4-6 weeks to get it. So it may take a little bit longer

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around

I received my phone today. Same box as others (two boxes and popcorn).  Setting it up is taking forever but so happy to have my Note back. Thank you to everyone who provided information and advice throughout this process.  It was greatly appreciated. 🙂 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Glad you got it and enjoy it!!! 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @comcry

Glad you got it and enjoy it!!! 🙂

After observing the new phone for almost a week, I'd just factory reset the old one and it's in the bubble bag inside the return parcel.  Will be shipped by tomorrow....goodbye my ex....lol...This comes to an end finally...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

@comcry wrote:
Has anyone "not" received their replacement phone yet. Just curious.

Hi @comcry

 

I have not yet received my replacement (blue).

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
I did receive the coral blue so there's hope. Waiting sucks I know. I wish you luck and hope to hear that you've received your phone later this week.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@germain18_2006 wrote:

@Meowmix wrote:
Hello @comcry

Glad you got it and enjoy it!!! 🙂

After observing the new phone for almost a week, I'd just factory reset the old one and it's in the bubble bag inside the return parcel.  Will be shipped by tomorrow....goodbye my ex....lol...This comes to an end finally...


Just discovered some article. 

In order to avoid battery explotion, after the software upgrade Samsung had lower our CPU rate from 2.15GHz to 1.59GHz.  The performance will cut in half.  It will have symptoms like slow typing respond or it will miss a letter or two when you type(which I did experienced).  I than turn on Geekbench4 to test the device and got a disappointed reading.  My final score from the old device was over 4000 and over 1800.  And now it's below 4000.  Seriously Samsung....?!

 

Below is the score from my new phone:

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo

You should receive it sometime this week. The blue coral is a hard one to make apparently.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Weird I don't have any of those issues on my Replacement. My typing is normal and fast ( using SwiftKey). The Internet pages take a couple more seconds to load but it's on the forums i noticed this only. Hmm

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @germain18_2006

Weird I don't have any of those issues on my Replacement. My typing is normal and fast ( using SwiftKey). The Internet pages take a couple more seconds to load but it's on the forums i noticed this only. Hmm

My new one doesn't have that symptoms yet.  My old one already did.  But it will soon or later as the software upgrade are the same.  My score was at least 4800 before.  

It also mentioned the fast charging is actually disabled.  It will takes longer to charge now.

Then I check my phone and it has 72% now.  When I plug in for charging it tells it needs 42mins to charge 28% to 100%.  

Did anyone feel the charging time is longer now?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

I wonder if this is jusy a procution