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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

I received the same thing. Two e-mails, one for pickup and the other a notice of delivery for tomorrow.

 

Hello, Samsung left hand, I would like to introduce you to Samsung right hand......

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Either they are sending us new phones and we need to send them back the other ones OR the one tracking number has a waybill and the other one as u said is for pick up.

Makes no sense as its 2LB in the email but it's 1LB. Same as when I get a new phone or product. So idk.

Also the fact that you need to sign for the package makes me wonder more if it's a gift or some sort because of all the issues OR another phone.

Tried to contact them but no one picked up. UPS told me that when there is a signature required, then it's a product.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

On the surface, looks like they are sending another phone and a return package for your existing phone. Since everyone seems to be getting the same notices, suspect it's a system glitch ?? We'll see I guess.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Who knows. We shall see tomorrow when it comes or if the status changes tonight

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Are you sure? Iphone 7 just exploded.
https://www.google.ca/amp/bgr.com/2016/09/29/iphone-7-exploding-fire-photos/amp/?client=ms-android-r...

Let see how Apple will reply. I'm sure they'll say it just an isolated incident, or user misused it, or holding it wrong.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
Irony: was so torn with getting the iPhone. Why does this make me smile. 😂

I haven't received anything. I'm so confused. They called me a week ago saying they are sending me out my replacement.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Did you get any email from UPS today? I got two emails, one with a return waybill and the other one is a package. Look above and u will see.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ThePacas
I plan to stick around
Me too , no news from samsungand no email with tracking number , im getting very mad ,how we have no news and other people are receive 2 email with package information

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
@Germain did u get ur phone out of that bootloop

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
I research online and found that it was part of my bad. When set up the phone, they ask me to log in my Google account which obviously I typed a wrong password, so I can't log in, then I have no choice but reset the password. And by doing this, the Google account will not allow to log in for 72hours. I still have 30hours to go.
http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-yo...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

@ThePacas wrote:
Me too , no news from samsungand no email with tracking number , im getting very mad ,how we have no news and other people are receive 2 email with package information

Same thing for me . . . No news!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo & @ThePacas

You guys never received the two emails from this morning? Granted one email is for us to return the older unit back but the second on is 2LB and UPS has it already.

Seems like they are either sending out some sort if package either a second phone or something.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

5five5
I plan to stick around
I finally received mine on Tuesday. The email from Monday stated 3 pounds. I got the phone and another box with a small bubble wrap bag and Styrofoam peanuts. Instructions only said to place the phone in the bag and ship back. The box was prepaid. I'm holding on to my original device during testing. I'll ship it back in a week or so.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @5five5

I wonder what is up here. Are they sending empty boxes to us which are 2LB? I doubt it.. A empty box with Styrofoam peanuts are less then a pound lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

@Meowmix wrote:
Hello @Roglebo & @ThePacas

You guys never received the two emails from this morning? Granted one email is for us to return the older unit back but the second on is 2LB and UPS has it already.

Seems like they are either sending out some sort if package either a second phone or something.

I never received the two emails.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo

Hmm weird.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

 


@Meowmix wrote:
Hello @Roglebo

Hmm weird.

 

Hi @Meowmix

 

Up to now, I received only one message and it was Septembre 13th from CanadaNote7Exchange@stericycle.com confirming my participation to Canadian Product Exchange for my Galaxy Note7.

 

Here is part of the message :

"We have received your registration through the Samsung Exchange Process and we anticipate that your device will begin to ship starting as early as Thursday, September 19th."

 

And that's all.

 

Bonne fin de soirĂŠe!

 

 

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo

Hmm maybe it's because the ones that had the devices replacement ones got another email it seems

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ThePacas
I plan to stick around
Me too never receive the first email with tracking number so i never got my replacement and either the 2 email u got todat

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ThePacas

I wonder if the emails we got today were only sent to the ones that got the replacement devices. I wonder if a empty box is 2LB?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
Still nothing!!! Crickets.