Samsung Galaxy Note 7 Reservation numbers / Questions

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I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hey guys


So i got 2 emails from UPS. One email shows

***Do not reply to this e-mail. UPS and STERICYCLE ULC will not receive your reply.

This notice alerts you, STERICYCLE ULC has processed this UPS Returns request. A label has been created and is in transit to the pickup location.


Shipment Detail
Merchandise Description: CONSUMER ELECTRONICS
Number of Packages: 1
Weight: 1.0 LBS
Reference Number 1: EVENT 5914

UPS Return Label:
Tracking Number: 1Z31250R914116XXXX
UPS Service: Standard
Return Service: UPS Returns, Print Return Label

Pickup From:
D K
Xxx Midland Ave
Scarborough
ON
XXX XXX
CA
Return To:
SHIPPING
STERICYCLE ULC
25 IRONSIDE CRES.
SCARBOROUGH
ON
M1X1G5
CA"

Does a shipping label be 1lb? 

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I'm Here A Lot
Posts: 6

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Yep same here,  two emails with two different tracking numbers. Haven't gotten a call so not sure whats happening.

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @trazbot

I noticed that too and both show 2LB then 1LB. Weird. Wonder if they are sending us new devices and a box to send it back? Who knows...
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I received the same thing. Two e-mails, one for pickup and the other a notice of delivery for tomorrow.

 

Hello, Samsung left hand, I would like to introduce you to Samsung right hand......

 

 

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @wpd1

Either they are sending us new phones and we need to send them back the other ones OR the one tracking number has a waybill and the other one as u said is for pick up.

Makes no sense as its 2LB in the email but it's 1LB. Same as when I get a new phone or product. So idk.

Also the fact that you need to sign for the package makes me wonder more if it's a gift or some sort because of all the issues OR another phone.

Tried to contact them but no one picked up. UPS told me that when there is a signature required, then it's a product.
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

On the surface, looks like they are sending another phone and a return package for your existing phone. Since everyone seems to be getting the same notices, suspect it's a system glitch ?? We'll see I guess.

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @wpd1

Who knows. We shall see tomorrow when it comes or if the status changes tonight
I Plan to Stick Around
Posts: 290

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Are you sure? Iphone 7 just exploded.
https://www.google.ca/amp/bgr.com/2016/09/29/iphone-7-exploding-fire-photos/amp/?client=ms-android-r...

Let see how Apple will reply. I'm sure they'll say it just an isolated incident, or user misused it, or holding it wrong.
I Plan to Stick Around
Posts: 166

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Irony: was so torn with getting the iPhone. Why does this make me smile. 😂

I haven't received anything. I'm so confused. They called me a week ago saying they are sending me out my replacement.
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @comcry

Did you get any email from UPS today? I got two emails, one with a return waybill and the other one is a package. Look above and u will see.