So, to close out my situation, Rogers advised that Samsung would contact me directly to rectify the situation. To date, nobody from Samsung has called me with any concern to resolve a problem. Instead, I received an e-mail from Samsung advising that the phone I have is safe. Done !
I had already returned the defective phone to Rogers and now, I have the replacement phone from Samsung that I have no desire to use. Great phone but the bitterness of how they handled " me " over the last two weeks has really tarnished this product.
I've sent Samsung an e-mail asking what I should do with the phone. I can imagine that this will also be a strenuous process.
They really dropped the ball on this. They failed to even contact their customers or even go out and explain things. While we were the first ones to get devices, they failed hard to eveything else.
Seems to me that they have lost many customers due to this.
For everyone's information:
I had finally received an email with tracking number from:
25 IRONSIDE CRES.SCARBOROUGH,ON,M1X1G5,CA
It will be arrived tomorrow.
- I'm in Toronto,Ontario
- I had registered the recall on the first day first few hours when the web form go live.
- My phone is in Blue
- Received two emails one said it will shipped on the 12th, and the other said on the 15th.
Hope this info will help.
Thank you for the update. I'm in the same boat. Received the two emails. Received a call last Thursday. I confirmed that I now wanted my phone delivered to my house; however, I haven't received anything since. My phone is blue. I'm sitting tight. For now.
Has anyone who has received there new replacement phone had any battery issues like the ones going around in the media. (Not fully charging, overheating, dying quickly).
I don't quite trust those complaining. Since the battery issue came out, lots of smaring from US came out and if I were Samsung's competitors, I will do it as well. Just see with your own eye. Even my existing one never got so hot and run flawlessly.