Samsung Galaxy Note 7 Reservation numbers / Questions

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @germain18_2006

Hmm really eh? Seems like they can't even call back some people
wpd1
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

If you were following along with my experience with Samsung, why are you surprised by how they are treating you? Their customer service, at all levels, is among the worst I have ever experienced. So pathetic that I will minimize future purchases of their products. Their CS will have a heavy weighting in my brand selections going forward.

And this has nothing to do with the Note 7 battery issues. I was forgiving of the problem and accepting of their solution.
wpd1
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

So, to close out my situation, Rogers advised that Samsung would contact me directly to rectify the situation. To date, nobody from Samsung has called me with any concern to resolve a problem. Instead, I received an e-mail from Samsung advising that the phone I have is safe. Done !

 

I had already returned the defective phone to Rogers and now, I have the replacement phone from Samsung that I have no desire to use. Great phone but the bitterness of how they handled " me " over the last two weeks has really tarnished this product.

 

I've sent Samsung an e-mail asking what I should do with the phone. I can imagine that this will also be a strenuous process.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @wpd1

They really dropped the ball on this. They failed to even contact their customers or even go out and explain things. While we were the first ones to get devices, they failed hard to eveything else.

Seems to me that they have lost many customers due to this.
germain18_2006
I Plan to Stick Around
Posts: 290

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@Meowmix wrote:
Hello @wpd1

They really dropped the ball on this. They failed to even contact their customers or even go out and explain things. While we were the first ones to get devices, they failed hard to eveything else.

Seems to me that they have lost many customers due to this.

For everyone's information:

I had finally received an email with tracking number from:
STERICYCLE ULC
25 IRONSIDE CRES.SCARBOROUGH,ON,M1X1G5,CA

 

It will be arrived tomorrow.

 

- I'm in Toronto,Ontario

- I had registered the recall on the first day first few hours when the web form go live.

- My phone is in Blue

- Received two emails one said it will shipped on the 12th, and the other said on the 15th.

 

Hope this info will help.

 

comcry
I Plan to Stick Around
Posts: 172

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Thank you for the update. I'm in the same boat. Received the two emails. Received a call last Thursday. I confirmed that I now wanted my phone delivered to my house; however, I haven't received anything since. My phone is blue. I'm sitting tight. For now.

Has anyone who has received there new replacement phone had any battery issues like the ones going around in the media. (Not fully charging, overheating, dying quickly).
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @comcry

Not mine at all. While all devices get hot when charging it's normal and some don't. My iPhone 6S, Passport, S7 edge and some others heated a bit while charging and also on heavy use. The ones complaining about the heat have nothing better to do i noticed. They just love to complain... The devices aren't made with ventilation systems to keep them cool. If they complain about the device heating up, go touch a laptop when it's charging or using it. They burn....
germain18_2006
I Plan to Stick Around
Posts: 290

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@comcry wrote:
Thank you for the update. I'm in the same boat. Received the two emails. Received a call last Thursday. I confirmed that I now wanted my phone delivered to my house; however, I haven't received anything since. My phone is blue. I'm sitting tight. For now.

Has anyone who has received there new replacement phone had any battery issues like the ones going around in the media. (Not fully charging, overheating, dying quickly).

I don't quite trust those complaining.  Since the battery issue came out, lots of smaring from US came out and if I were Samsung's competitors, I will do it as well.  Just see with your own eye.  Even my existing one never got so hot and run flawlessly.  

5five5
I Plan to Stick Around
Posts: 42

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I also finally received a shipping notice after several phone calls and Live Chats. I enrolled a few days later over that weekend. I also have a blue note. I'm looking forward to getting this done with.

Of course I'm keeping the earphones. It's unsanitary to return earphones. How about the little adapter and cable? Those come in handy and have been carried by me since day one.
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @5five5

From what i have seen reports on Android authority and Mobilesyrup users have posted that they sent back the phone by it self with nothing in the box other the the manual and device. I have only seen a couple of users say they had to return everything but majority said they didn't have too. Also no where does it state on thee paper nor email nor website they need everything back and the accessories. Only Note 7 which means just the device. They make thousands accessories anyways. Crackberry received well over 200 Type C cables a week before launch and sold out of them within days.

So i would keep all the accessories. Lol