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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

The new replacement devices have a unique IMEI number which is why they are sending the update out to the new ones only. They record the IMEI that gets sent out and only they will get the update. Android authority has confirmed this and Samsung Australia

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Samsung Canada replied to Mobilesyrup posting this.

" Update 09/16/16: Samsung Canada reached out to let us know that fixed Note 7s will feature different signifiers on each box depending on the region they are released in. In Canada specifically new Note 7s will feature a black square."

http://mobilesyrup.com/2016/09/15/canadians-start-receiving-note-7-replacements-and-they-dont-featur...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Now if only someone would inform Samsung.....

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Yeah i agree. I think they are starting to release that information since then and the managers on the call centers don't really relay the message to them. Sadly we now know the answer and the ones with the black square. So those with that marking are fine.

Have you tried contacting them regarding urs?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Samina
I plan to stick around

Just out of curisoity, has anyone recieved the blue Note 7 as a replacement? Wondering if the color will affect when I'll get mine, still waiting!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
I've talked to anyone at Samsung that would listen. There's nobody left. I have an outstanding ticket that's waiting for a response. For now, I have a note 7 sitting in a box without a black square that they won't even take back. I'm in limbo for now.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Hmm this isn't good for them at all. They need to take it and give u another one. This is bad on them.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Samina

Seems like the blue ones are the harderest one to make. That's why they are taking their time with it.. Guess they had millions of black and silver made

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
I haven't heard a thing with respect to my blue replacement and I was one of the first to fill out the form online (I think). I did it before it was posted in this forum. I'll remain patient. I can't imagine what Samsung is going through and I feel bad for them (and us). It's very unfortunate as I think the note blows iPhone 7 out of the water but won't get the recognition at this point.

I think the software update will come in time. Right now there trying to get the devices out.

Good luck to us all. I also made the mistake of saying that I'll pick mine up at the Samsung store which is over an hour away from my house. 😭

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
Verizon in the US has already sent out the update from Samsung for the battery icon for Safe Note 7s. Always the US are on top of the game. Guessing weeks from Canadian Carriers lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

 


@Samina wrote:

Just out of curisoity, has anyone recieved the blue Note 7 as a replacement? Wondering if the color will affect when I'll get mine, still waiting!


Bonjour @Samina!

 

I have not yet received the replacement for my beautiful Galaxy Note 7 Blue coral.

 

Friday 9th, I filled the form for Samsung Exchange Process.

Tuesday 13th, I received the confirmation regarding my registration through the Samsung Exchange Process.

 

Nothing since then.

Hoping to receive the replacement this week.

 

Meanwhile, I have no problem with my actual Galaxy Note 7 Blue coral.


Bonne journée!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Samina
I plan to stick around

Hey @Roglebo!

 

Yeah same with mine, no battery issues or overheating with my current one but I am still waiting for my blue one. They said last week to call back Monday (today) if I hadn't heard anything. So I will do that and see what happens!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
Seems like nobodies received a blue replacemen yet. @Samina let us know what they say..

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo & @Samina

It seems us Canadians have the same models as no issue here at all out of the 20,000+ units that were sold. I am happy as my current one isn't overheating and no issues at all.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

Hi @Meowmix!

 

It seems there is one report in Canada according to Health Canada:

"Health Canada and Samsung Canada have received one report of a phone battery overheating.  No injuries have been reported."

 

Found here :

http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60168r-eng.php

 

Have a nice day!

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:

Hello @germain18_2006

 

 Guess what I got! My backpack case! It's so beautiful!!!  Lol


LOL...Guess what, I didn't pay for express shipping but it arrived the same day as you do....

But I don't have a replacement phone to use it just yet 😞

 

DSC01494.JPG

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo

Thats only overheating which most phones do under so much usage.. No injuries and no fire. So no nothing happened here in Canada.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Damit! It's okay we got both of ours so all good!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
http://bgr.com/2016/09/19/galaxy-note-7-exchange-program-samsung-com/

And the plot thickenss ,apparently FedEx and UPS are saying that they won't carry note 7 in there trucks. It's a really weird article.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

It says only in the US. We are in Canada. FedEx is the main delivery service they are using and sending them out. So it should be fine. Our friends in the US might be waiting a long time.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JoshuaAustin
I plan to stick around
I just got an email from FedEx about a package sent from Stericycle, so that will be my phone. Should be here tomorrow.

Also, I didbt even get any email whatsoever from Samsung or a phone call, just the FedEx email. Also nothing from Rogers...

If it wasn't for this forum, once again, I would be completely in the dark a out what is going on... Seems pretty sad. I don't feel like I'm asking a lot as a customer of both Samsung and Rogers to at least get some communication along the way here...