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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @germain18_2006

None of us said we would keep the current phone.... Lol. We said we could do it but won't as it can cause harm nd no point. All i am doing is keeping the accessories and Spen

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

IMHERETOSTAYQc
I Plan to Stick Around
Exactly! Hope they have a lot of places to return the phones. If anybody can post the list, that would be appreciated!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I Plan to Stick Around
Lol..you never know. There will always people trying to take advantage if they find out there's a way.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dpix
I'm Here A Lot

As you can see based on the boxes below, the top one is the new (replacement) box, the bottom is the original (defective) box. The only difference is the new one has a black box in the right corner, the old one does not. Other than that, there is no other (current) way to see any difference between defective or new product. Samsung is going to have to address this through a software update, whereby any 'safe' phone will have some way to show/prove that it is a good one. Without visual evidence, these new devices are worthless. As it is, Note 7 early adopters are faced with a tough dilemma. The Note 7 brand has been destroyed. Once these phones do eventually go back on sale, the only way Samsung will be able to sell them, will be to offer extremely deep discounts and/or gift bundles. Absent of that, who is going to pay full pop for a Note 7 in October? Very very few would be willing to, no matter how awesome the phone is, and it is every bit an awesome phone btw. Probably the smartest thing for any Note 7 early adopter to do is to return the phone for a full refund now while we can. Even if you love the phone, waiting a month or two to re-buy it, is probably going to pay off big time. I'm still on the fence of what to do. And it would've been really appreciated had Samsung been forthcoming about what their plans are for providing some form of visual marking to easily prove it is a 'new/safe' Note 7.

20160915_171951.jpg

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I Plan to Stick Around

Hi @wpd1

 

Is there a designated return depot in Québec city in the list provided in the box?

 

Merci beaucoup!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

Montreal, Sherbrooke, Trois- Rivieres, Grandby, Dollard Des Ormeaux, Montreal

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I Plan to Stick Around
Has anyone received a "blue" replacement? Also has anyone chosen to "pick up" and received their replacement? Thx

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

IMHERETOSTAYQc
I Plan to Stick Around

Wow! Cool for those of us in Québec city! Guess I'll ship it to them

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I Plan to Stick Around

Wow!

 

I'm in Québec city.

So, I will have to drive 2 hours to go to Trois-Rivières!

 

Unacceptable!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

IMHERETOSTAYQc
I Plan to Stick Around

Yeah honestly this is stupid. I'll call them but if they don't want to ship me a prepaid enveloppe, I'll drop it at my local rogers... No way I'm losing money on gas for them

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

It also provides a number to call if you are unable to drop off at one of the listed locations

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I Plan to Stick Around
For those that have refunded/exchanged their faulty Note 7s, do they get to keep their "good" Note 7 and their newly exchanged phone/refund?

The obvious solution is to deactivate the new phone they sent if the defective one never arrives at their factory. But has this been confirmed?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nickf

I hunk thy will deactivate the old one so when Rogers sends it in, it will deactivated so then no one can use it meanwhile u have a new Note 7 and another phone.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I Plan to Stick Around
If they only deactivate the old one then those who have refunded or exchanged their phone for a s7e or an s7 would have a free, functional battery note 7 anddd an S7.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I Plan to Stick Around

Hi!

 

Note to @wpd1 : try your new IMEI.

 

Found this :

The IMEI or Serial number will be used to indicate if your device should be exchanged.

http://www.samsung.com/us/note7recall/

 

Here is the answer I received :

Attention: Your Galaxy Note7 is an affected device and is subject to this recall. It is extremely important to stop using your device, power it down immediately and contact your carrier or retail outlet to exchange it.

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nickf

That is what i am thinking as well. Honestly it could be that they will see the IMEI of the original device was returned and request the Note 7 new one to be sent back. Idk what's going on.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Roglebo

Yes someone posted that on Mobilesyrup as well. The new devices show that they do not exist. That is what people are reporting

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

@Roglebo@Meowmix

 

Yeah, I checked my imei on that site and it says it does not exist. That site is the USA site and it also mentions that everyone will receive a $ 25.00 credit for exchanging their device, unlike Canadians who get nothing ( but a pre-recall manufactured device ). They really don't think much of Canadians I guess.

 

Still no return call from Samsung on the issue. Rogers is looking into it as well.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

If it's not recognized that means the device is to new for the site to see it... Makes sense when a device is shipped out due to this stuff. I have seen it with car recalls as well. We shall see what they tell u

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I Plan to Stick Around

Yea i tried mine and it says that it needs to be replaced, i still have my original note 7

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I Plan to Stick Around

With all the problems with Note 7.....I feel like it's time to try the Iphone 7 plus. I've never had an Iphone but I believe it's time to try it. Thoughts on this move?