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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

No black sticker on the one I received.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM and @wpd1

I just got home and saw the FedEx slip on my door to go pick it up.. Funny part is that it only shows 1 package for me, my gfs phone hasn't shipped yet it seems.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

I'm reading on other threads that others are receiving devices that were manufactured in August. What the heck is going on ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Samsung knew about this 2/3 weeks before the recall actually happened. So maybe they were building the devices prior to the recall. This way they had enough to cover? That's what some are saying now.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
So you've got the tracking email before? I've got nothing except the two emails saying it will ship as soon as today.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

No i never got a email at all with a tracking number. I was like @JeromeM who got FedEx dropping off the package for him and I got a slip telling me to pick it up later tonight or tomorrow.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

2-3 weeks before the recall would place this at or prior to the go live date. That makes this even uglier, like " class action " ugly. They would have released phones knowing there was a potential safety issue.

 

The bottom line, with no way to tell if the device is safe, other than taking Samsung's word for it, the value of the phone is significantly less than what we paid for it. It's ridiculous. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
That's so unorganized.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

Not trying to defend samsung or anything, i'm just as confused, but i was thinking maybe they just had some models with the chinese made batteries that were made before  and those are what they are shipping out. I havent recieved a tracking number or fedex slip but im in alberta so might take longer seems like most of you are in ontario..... 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

I am trying to think the same. The only way to know if Samsung Canada comes out and makes a comment on this.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Samsung doesn't have only one plant to built the batteries. They have several around the world.. So indeed it could well be the good batch.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

@dale2

 

If that were the case, you would think they would know about it.

 

The problem, regardless, is that they have not provided any visual reference to support or provide comfort that you have a safe phone. It's idiotic ( not you, the situation ) that they would think having no point of reference would provide relief and maintain value. I can't sell this phone to anyone as is without having some doubt that this will cause damages in the future, let alone get a fair $ value for it. Who's going to buy this phone a year from now ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
Guess I'll call Samsung and ask what to do now since I have the S7 Edge. Just got my replacement Note delivered

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

IMHERETOSTAYQc
I plan to stick around

So, those who've got it, what is the procedure to return the phone? What will happen if we don't actually return it?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

IMHERETOSTAYQc
I plan to stick around

Keep us posted. Wouldn't mind having a free phone out of this fiasco lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

You must return it to A designated return depot. List provided in the box. No word on how long you have to return it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

The truth is we could keep is as Samsung can't change us the device without any bill or anything. They might just cut the service off

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

Yea they might report it stolen or something as they have the imei then you wouldnt be able to register with any company rogers bell etc. but hey alot of other stuff you can do with it and if one blows up i guess it was justified to keep it anyway.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

@Meowmix

 

I agree but I suspect they will just kill the phones through software downloads and even then, I wouldn't want a phone that could possibly be explode. Not worth it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Come on guys, just return the phone and keep the replacement. It's ridiculous to see that all of a sudden some people wants to keep both phones (I can't comment it's greedy or not but certainly is unsafe ).

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Exactly. I am keeping the accessories and the Spen though.. I'll send back just the phone it self.