cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Then that explains it. That's why it's didn't have a sticker now anything. Did u ask them to send u a new one?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

Has anyone else received their replacement phone yet ? I can't believe that they sent me another defective phone. They are in full panic mode now. Transferring the information to division managers to figure out if my phone is safe. Obviously, it's not if it was manufactured before the recall OR like I said earlier, it's a refurbished model taking old inventory and replacing the battery only.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor
Download an app called Samsung Info from the Play store. Gives you details about your device

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9

I tried that. Mine shows it was built 2016/08/06. No battery information at all.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

Odd, Samsung has a manufactured date of 29 Aug, 16. The App says Manufacturing date of 31 Aug, 16.  Either way, still prior to the recall. No battery info.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Exactly to battery information as i posted above. The apps I guess aren't allowed to post about the battery?.

Either way have u asked Samsung to send u a new replacement? I wonder how long now we have to wait as its September 15th and they are sending out wrong defected devices.

I do hope it gets resolved for u.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

They haven't determined yet if this is a new or defective device. They're stumped as to why I have a phone manufactured before the recall but have to check with division managers as to why that might be. They said they will get back to me as soon as they know. I told them I want a call back today. I'll just contact my local CTV news and inform them of this screw up if they don't call me back today. They could not provide an answer yet as to whether the new phones should have any markings to differentiate them from the defective devices. Chat line said no. The phone call could not provide an immediate answer, but they're looking into it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

RogersRoland
Retired Moderator
Retired Moderator

Hey @wpd1,

 

I can definitely understand the confusion on this matter. I would like to investigate further for you. When you get a chance, send a PM to @CommunityHelps and we can assist further.

 

 

RogersRoland

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around

@RogersRoland

 

I've sent you a PM

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I Plan to Stick Around
I'm seriously considering returning the note 7 at this point. I was planning to sell it on Kijiji to get the s8 but the way things are going it looks like the resale value will be terrible. Then again I can buy the IPhone now and sell it for the same price in 6 months. I hate the iPhone but it's a great investment. If I don't have my replacement by tomorrow I'm turning it in.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Waytoostylus
I Plan to Stick Around
I filled out the form for the free gift 3 weeks ago. I recieved an email shortly after saying it was being processed and would receive an email when processing was complete. Has anyone received their gift or confirmation email?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Waytoostylus

Some of us received out gifts but some haven't. It's due to the recall. They are focusing on that as its a important problem over a free gift. The gifts will start slowly being shipped out soon.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

So, I have not received any emails with tracking info at all but my wife told me I got a shipment from Stericycle.

 

So I guess I got my Note 7 too. I already exchanged for a S7E so will see how this goes lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
I have been so tempted to return and switch to another phone. I just can't give up wireless charging and I love the USB type C. Plus I have bought 3 cases, extra cables screen protectors that I would be stuck with too. Not to mention crackberry charged me for my backpack but still haven't shipped it

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

@Japetto

 

I know I have 3 good cases and a 5pack of USB-C cables I'm stuck with, will try and sell on Android Central or Kijiji

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

You saying u didn't get a tracking number? Man ur making me worried haha.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

@Meowmix

 

correct, I got the email last week that it would begin shipping on the 15th instead of the 12th and that was it!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

See if the box has any indication it's a new unit with a blue sticker.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
Well, the debacle continues.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

@Meowmix

 

So no sticker or anything on the label, says Made in China. There's a black square on the top right section of sticker but not sure if that was there on my old one or not. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

That is what Mobilesyrup posted as well about the black little sticker. I wonder what's going on.