cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

angelop
I plan to stick around

@wpd1 wrote:
Package just left the Markham Fedex sort facility and the weight has changed to 1.4lbs.

Any news yet? We would all like to know what comes in the package and what if any return procedures.

Thanks.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Nothing yet for me. Package is out for delivery so just waiting for its arrival. Will update once I receive.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Take some photos if you can 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Just received it. Nothing in the box, other than the phone. More to follow......

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
A note in the box advises of drop off locations to return the defective note 7. It says this is the only way to return it . It does not say to keep or return accessories.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around
@wpd1
When you say nothing in the box but the phone do you mean the phone and the accessories or just the phone on its own?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@wpd1 wrote:
A note in the box advises of drop off locations to return the defective note 7. It says this is the only way to return it . It does not say to keep or return accessories.

Can you distinguish by eyes the differences of the safe phone and the old phone?

And which province you from so we know how different province's progress 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Wow, not even a "token" of appreciation or compensation for fuel I now have to consume to return their defective device. Samsung, not at all impressive.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
A complete phone with accessories received.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@wpd1 wrote:
Wow, not even a "token" of appreciation or compensation for fuel I now have to consume to return their defective device. Samsung, not at all impressive.

Bro, it's already appreciated.  See what Apple will do if they have the same problem? 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
I'm in Ontario.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Nothing on the phone packaging is different from the defective phone packaging so no obvious optical way to differentiate between packaging.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Really eh? Seems like be got shafted but i will be keeping the accessories and just send back the phone. Not going to worry. They can't force u to send back headphones due to the rules and also charged are extra. They make those in bulk.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Check ur battery gauge on the new one. Is it green or white color? Notification bar. There is word that this is the only way of knowing other then having the Blue or green sticker on the box.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

No battery indicator color difference to show this is a " safe " Note 7. So far,  looks like the only way to tell the difference will be through imei number, unless I'm missing something.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Hmm this is very strange. Maybe this is why they didn't send out the tracking numbers for most. Either gotta change something around or whatever. Contact Samsung Canada or the recall company and tell them.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

With nothing to distinguish between the two types of Note 7's, travelling will be an issue I'm sure, not to mention accessing anywhere else this this is banned from.

 

Doesn't look like Samsung put much thought into this, other than getting replacements out there. Will be interesting to see how this is handled.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@wpd1 wrote:

With nothing to distinguish between the two types of Note 7's, travelling will be an issue I'm sure, not to mention accessing anywhere else this this is banned from.

 

Doesn't look like Samsung put much thought into this, other than getting replacements out there. Will be interesting to see how this is handled.


So not even an "S" label on the box?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Absolutely nothing to differentiate between a defective and replacement device. How the heck do I know that I have a safe device ? Same model number, same UPC. Different imei and SW-VER.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Without anything to readily detect the difference, this could be a real hassle in accessing things ( flights, places where it's banned ) and perhaps most importantly, resale value. Who the heck is going to buy this phone from me a year from now if it can't be readily determined to be a safe phone ???

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Everything doesn't seems right compare the press description of the safe device packaging.... umm...