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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Unfortunately there is no other way. It's a safety feature as the log in is tied to your My Rogers accounts.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Ricky17

We just have to wait patiently to get the email with the tracking number. T this moment there isn't much information on what the date is going to be other then the date of 15 we were given. Most likely it's due to Samsung Canada dealing with Health Canada and the government now. So it may be delayed but who knows.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around
Considering they are planning to cripple batteries as of September 20th; it doesn't sound like we will be getting replacements anytime soon. I know this is not said to be happening here just yet but call me crazy, I was thinking we'd all have our replacements by September 20th. Now I'm feeling a little hopeless.

I hope they at least send an email to those of us expecting them to contact us on the 15th as per their email.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

That wasn't for Canada. They didn't say Canada was included in that update. So no they won't cripple the battery unless Samsung Canada announces it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Just what we all want, a whole bunch of phones that were slapped together quickly to meet a deadline.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Thats why I rather have then take their time doing this then rushing it. I am sure many would agree.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
@Meowmix

I just got a tracking email from fedex and I didnt order anything. Possibly the new phones? Anything on your end?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

Maybe but i haven't received anything yet so far

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dpix
I'm here a lot
Hey everyone, just wanted to let you all know that I have received a FedEx shipment notice from a company called Stericycle and the shipment arrives tomorrow. I'm 99.9% certain this is a replacement Note 7. The confirmation email I received from Samsung Canada after filling out the recall form last week was from a stericycle.com email address even though it was a Samsung Canada email. Stericycle must be Samsung Canada's fulfillment partner for this recall. So it appears they are starting to send out replacement units now. I'm happy to be getting it tomorrow as I am currently typing this message on a Note 7 and don't want to blow up 🙂 Hope everyone gets their replacements asap!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Yes, I received the same Fed-Ex notice from Stericycle. It's the phones. Arriving tomorrow.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

There u go! Glad u got the email.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

For those that are unaware, Stericycle specializes in " Product Recalls".

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Yes that is correct. They do recalls for the car manufacturers as well and also electronic divisions.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

angelop
I plan to stick around

When did you guys submit your claim?

I claimed 5:30 the moring of---and havent gotten the fedex email yet

 

WA WA

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
I did my claim morning of around 9:30.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

So did i. No email yet. Oh well i will get it when I do!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
The package is 2lbs. Wonder if there's anything else in there!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
@Meowmix
What color did u Get? Maybe theyre doing it by that? I have black but i asked for coral blue. I doubt they will send it though.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

We shall see tomorrow when they start getting them! Hopefully it's a goody but i don't mind if it's nothing lol. As long as i am able to keep my existing accesories I am good haha.

Mine is Black. I never got a choice to change the color but i don't think they will. They will send u the same color u had before (IMEI number will show them that)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Not a chance, the color goes by your IMEI number, what you get before is what u get for the replacement.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

Yea i think its a color thing, coral blue is gonna take forever again i bet. Also quick everyone measure the weight of the box with the accesories and phone in it. lol