Samsung Galaxy Note 7 Reservation numbers / Questions

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I'm Here A Lot
Posts: 5

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@Meowmix wrote:
Hello @rome1

Rogers won't as its not a Rogers issues or network issue. This is a Samsung issue which Samsung Canada is giving all customers new replacements of Note 7 units. No carrier is compensation of anything to do with this as its not a carrier issue.

Do you know if samsung is giving any compensation for this, or are they just replacing the phone?

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I'm a Trusted Advisor
Posts: 32,018

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @rome1

Samsung Canada has yet said anything about competition for customers with the Note 7 but i wouldn't be surprised if the added something in the box. France, India and some other places are getting a free Gear VR meanwhile the US is only getting $25 credit. Again i really don't care about anything extra. They are actually giving us a brand new replacement so that's all good for me. Anything extra is great but honestly I don't care. They screwed up and recalling the devices and giving us a new one. We shall see what happens.
I Plan to Stick Around
Posts: 23

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@Meowmix wrote:
Hello @rome1

Samsung Canada has yet said anything about competition for customers with the Note 7 but i wouldn't be surprised if the added something in the box. France, India and some other places are getting a free Gear VR meanwhile the US is only getting $25 credit. Again i really don't care about anything extra. They are actually giving us a brand new replacement so that's all good for me. Anything extra is great but honestly I don't care. They screwed up and recalling the devices and giving us a new one. We shall see what happens.

It’s really quite shocking to me to see how greedy some people are. Samsung made a mistake and owned up to it, taking up a multi-billion dollar loss to ensure your safety - all within a very reasonable timeframe. Yet some people are only worried about churning out as much freebies as possible through this entire process.

 

If this experience has inconvenienced you a lot and left a bad taste in your mouth, then simply don’t buy a Samsung product ever again. They’re offering you a full & extended refund policy for your device too, allowing you to keep your pre-order gifts and all. You honestly ain’t losing much, if anything at all.

 

Btw, definitely not directing it at you @Meowmix. In case it was not obvious.

I Plan to Stick Around
Posts: 140

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I don't think anyone is not appreciative of Samsung the problem is when you have Samsung US giving this and Samsung India giving that but Samsung Canada giving nothing. We are not comparing providers here. In this case it really makes it look like Canadian customers are getting shortchanged.

FYI I chatted with a Samsung rep the other day and he said there are no plans to give anything for Canadian consumers.

I'm Here A Lot
Posts: 5

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hey . You seem to know most of what is going on. I'm just curious if you or anyone else on this forum happen to know about when the devices are expected to land in Canada. I know it's a huge hurdle for Samsung to jump, but I'm just wondering if it's going to be a long wait. I just talked to a guy at my Rogers store up here in muskoka, and he didn't seem to really know. He said, "if I had to guess, mid October", which seems like a long time, and a clueless guess. I pre ordered, and the day it arrived at the store they issued the recall, so I just missed grabbing it. Which leaves me wondering if I'll be able to get my hands of those lovely perks that lured me into upgrading a couple of months the early. The pre order page still says shipped, nothing has been updated on that, and i was hoping that maybe it would reset the number countdown again, just so I can have an idea of arrival. I was also considering going to an S7 edge, should the perks not be available and the phone take a long time to come.. But apparently they are back ordered.. Should have seen that coming. Anyway, if you or anyone else know anything, please feel free to share it with me. I'm tired of carrying a charger with me everywhere to power up my note 4 every couple of hours because it shuts itself off at 40 % or so, and I'm pretty eager to get my hands on a new phone.. Also thanks for being so informative in this forum, I think I've read the whole thing front to back twice now.
I Plan to Stick Around
Posts: 23

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@phonefan wrote:
I don't think anyone is not appreciative of Samsung the problem is when you have Samsung US giving this and Samsung India giving that but Samsung Canada giving nothing. We are not comparing providers here. In this case it really makes it look like Canadian customers are getting shortchanged.

FYI I chatted with a Samsung rep the other day and he said there are no plans to give anything for Canadian consumers.

Fair, but at the same time we all have choices. If you feel maltreated then you can refund your device and never look back again. Thank goodness there are competitions. Also, different countries have very different infrastructures and consumers, and employ different strategies to market their brands. 

 

I feel the same as @Meowmix, just be grateful for what they're already doing. 

I'm a Trusted Advisor
Posts: 32,018

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @Cursee

It all depends on Samsung Canada and how much stock they have. I got m replacement email as many did and said it should ship out September 15th.

If you are looking for get a new one from a store then it all depends. No one here knows the exact timing of that.
I'm a Trusted Advisor
Posts: 32,018

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @phonefan


Again it may come in the box without anyone knowing. That is a possibility or them offering a $25 gift card like the US is getting. I rather get a phone that is working without issues the a gift imo

I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

@nickf

 

You are certainly entitled to your opinion but don't assume your opinion  is how everyone should feel, nor suggest that those who do not share your perspective are wrong.

 

I purchased a product that was not safe, putting my family and property at risk. The freebies received were for preordering a safe phone so let's not include these as an excuse to manufacture something that has put risk to the consumers safety. Yes, Samsung is doing the right thing by replacing the phone however, that says nothing about the risk they put on me, not to mention the hassle of having to setup another phone and / or cost of any protection applied to the unsafe phone. From a marketing perspective, they should be concerned about how the consumer feels about Samsung and any future purchase. Samsung is not spending billions just because they are nice guys, they know there's a serious problem with these devices and this is the least over all cost impact option. As the days go by, more and more phones keep exploding (why these people are still using the device is another story).

 

All this said, I'm more focused on how compensation is being applied differently by regions. It's already said that India and France are receiving Gear VR, the USA is receiving $25 vouchers and we are yet to see what, if any will be offered to Canadians. We will see when the time comes. 

 

Again, this is just my thoughts and how I feel.

 

 

I'm Here A Lot
Posts: 5

Re: Samsung Galaxy Note 7 Reservation numbers / Questions


@nickf wrote:

@phonefan wrote:
I don't think anyone is not appreciative of Samsung the problem is when you have Samsung US giving this and Samsung India giving that but Samsung Canada giving nothing. We are not comparing providers here. In this case it really makes it look like Canadian customers are getting shortchanged.

FYI I chatted with a Samsung rep the other day and he said there are no plans to give anything for Canadian consumers.

Fair, but at the same time we all have choices. If you feel maltreated then you can refund your device and never look back again. Thank goodness there are competitions. Also, different countries have very different infrastructures and consumers, and employ different strategies to market their brands. 

 

I feel the same as @Meowmix, just be grateful for what they're already doing. 


Yes but at the end of the day its about what is fair and what is right. If Samsung is saying hey every country will get a free Gear VR for the inconvience we had caused but Canada you get nothing, it just doesn't make sense. Power users want to best and the most out of every product they purchase. Purchasing a phone for $1000+ I would expect the same advantages as everyone else. If you think people are greedy now about what Samsung plans to do about this and provide for the inconvience wait till they release the Note 7 6GB 128HD in China (If they do).