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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
@Meowmix

Well Samsung is taking it back. But the Rogers store should take it back as well because the phone still can technically blow up or catch fire. Just because I have a little physical damage should not mean I get stuck with a phone that may be a a fire hazard. I'm brown I can't have that kinda heat on me lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

Samsung will take it back because it's on a recall. No matter what the device has on it ( damage) they will take it back. Yes that is true but again it's their own policy so can't really so anything. You could contact Rogers and speak to a senior manager and see what the can do if u really want to give it back...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ZZAKIR
I plan to stick around
Yea maybe I will. I'll see what they say.

Fyi

Samsung is giving out free Gear VR for people in India as part of the recall.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

Yeah i seen that. Another user posted that I believe yesterday morning as well. Again India is still in the pre order stage or half are still waiting for their devices. So thus giving them this. The US customers are getting $25 credit from Samsung. We haven't heard anything from Samsung Canada unless they surprises us in the box they send out.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @ZZAKIR

Samsung will take it back because it's on a recall. No matter what the device has on it ( damage) they will take it back. Yes that is true but again it's their own policy so can't really so anything. You could contact Rogers and speak to a senior manager and see what the can do if u really want to give it back...

I think this is the longest thread ever .....1495 replies

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Lol no there has been a longer reservation thread I have made haha. Believe that longer replied thread has been the iPhone 6S reservation thread from last year with over 3,000 replies lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
I really don't know if I should just go ahead and return the Note 7 and just pick up the S7 Edge. Pretty much the same phone internally I think except no Iris scanner and Spen. Even resale value of the Note 7 is going to bad down the road I'm guessing and I go through phones on a yearly basis. Really don't know what to do anymore lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
According to an article on Android Authority, now even Samsung is advising "strongly advise" that all Note 7 users power down their note 7's and wait for replacements. Likely a CYA move since the USA Feds are now involved. It further states that the Feds are reviewing the recall and the corrective measures taken by Samsung and any remedy requires Fed approval, which means that the replacement phones, at least in the USA, will be delayed pending approval. No word from Canada. Sounds like it's getting worse not better.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Well this is good as then Samsung will not have any issues later on and will correct their devices to not have blowing up a devices.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Haha, it won't happened for the Iphone 7 this year

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Have we lost handwriting recognition in the Notes app? I used to convert handwritten notes to text but doesn't seem like that can be done on the note 7.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Samsung said they'll bring it back in the updates. But now may be busy with the recall so give them some time:)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Do you have a reference for this?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Thanks

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Do we have the option to just return the Note 7 and get our money back even though we have exceeded the 15 days, 30 minutes, etc.....?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Yes you do. Rogers and all carriers switched it to 30 days for the Note 7 customers.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Roglebo
I plan to stick around

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Roglebo

Thats good to hear! 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

phonefan
I plan to stick around
Honestly the more I hear and read about these articles that the Note 7 is banned or yadi yada the more I actually want the phone. I feel it will be like a collector's item in the future especially if it doesn't sell well after the recall.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @phonefan

Thats how i feel. I honestly don't care about way they have to say or about banning and all. All i care is that my phone is being exchanged with another one and that's that!