I certainly see it both ways, Rogers as our Carrier and who we bought the Note 7's from should have 100% sent out communication to us that there could be an issue with the Note 7 and that more information would come. Wether by txt or email this should have happened right away, that is a no brainer even if they didn't have all the pieces just to let us know.
Rogers did offer for anyone that wanted to bring the Note 7 back and exchange for a different device or return that they could do so before anything official from Samsung so that was good.
The mis-information from Rogers HQ to the Dealers or Samsung->Rogers HQ->Dealers has not been good and I certainly think they are both at fault (Rogers and Samsung).
Has it been made clear now, if someone goes to the Rogers Store to exchange their Note 7 for a replacement Note 7 would they direct people to the Samsung Website that's been posted to exchange the phone directly or are they still saying it's a battery replacement?
I think on Android Forums someone was saying they rather deal with Rogers for the exchange rather than Samsung because Rogers had the Note 7's first and those who ordered direct from Samsung were delayed. I assumed that for all carriers if you are just looking to get a replacement everyone would go direct to Samsung....I dunno though.
Agreed but how do think it could be handled? Rogers does send out emails to the store managers. Now it's the store managers which fail to communicate to the reps about this or even follow through.. That's what is happening it. Rogers head office does what it does and all depends on the store managers to relay the message out.
From the beginning of the recall incident till today, I did not receive a single phone call/message/email regarding the issue from Rogers. Everything has to be find out by ourselves. The comments from my personal experience to Rogers is they care zero about our safety but only cares about where to get more of our money.