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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I would say for sure have it shipped home then you can take your time to exchange and then avoid Rogers store lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @germain18_2006

Exactly! I did the form online and got the same email. They will contact you within 48hrs I guess to ask you questions like carrier wise or something else lol

You will get an email? I only got this confirmation on screen but hasn't received any email?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

I meant to say the same message lol. To early for me haha

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @germain18_2006

I meant to say the same message lol. To early for me haha

Scared me manWoman Sad

I almost tried to re-submit again...lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
Secretly hoping the replacement Note comes with a discount code on the new Gear S3 lol

Also hoping the carriers don't drop their prices right away.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

I was hoping the same thing basically thing as well! Haha

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

phonefan
I plan to stick around

Finally some official news! Agreed with everyone who said that this is the way to go for replacement. Hope they give something additional like in other countries though.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @phonefan

No one knows if Samsung will give something f additional for this or not. We shall see.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around

Thanks for all the info guys/gals. You are awesome!

 

So I haven't received my free Gear Fit 2 yet from Samsung because it has only been 2 weeks but do you think this will impact me getting it especially since their will be a new IMEI number for the replacement Note 7?

 

Would appreciate your thoughts?

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

That's where something like a discount on the upcoming watch would be sweet, Samsung not really having to spend any money (in a way) and getting someone to buy ANOTHER Samsung product lol

 

I'm still trying to sell my new un-opened Gear Fit 2, hoping that I do so that I can get the Gear S3 Frontier!

 

Will be interesting to see how long it will be until we receive replacement devices.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

@Kake777

 

I doubt this will affect that at all, likely a different department/company taking care of this on behalf of Samsung and I would hope since you submitted already that you will be ok.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

I don't think so as the gift is originally from he pre order u got and no the recalled model.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Same as me. I have the Gear S2 but want to sell the Fit to get the Gear S3

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ProPatria
I plan to stick around

I have to say that I am becoming extremely frustrated with Rogers, for the lack of direction and disjointed services/information regarding the Note 7 recall.

 

Additionally, I was curious how other Canadian carriers were managing this recall, and noted right off the bat, that the Note 7 had been removed from their devices being offered, while Rogers is still online.  Other carriers also had easily found information on how they were dealing with this situation and what steps customers should take.

 

Rogers needs to review their protocol in this regard and do so quickly.

 

I am seriously considering changing providers, as this is unacceptable.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Speaking of the recall:

 

http://www.huffingtonpost.ca/2016/09/07/samsung-recall-canada_n_11887872.html

 

MISSISSAUGA, Ont. -- Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones, following reports that some of their batteries have exploded or caught fire.

Samsung Electronics Canada says there has been no confirmed incident in this country, but Canadian customers are eligible for a product exchange.

Samsung's parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.

Owners of the phone in Canada can exchange a recalled device for a new one of the same model.

The company says another option is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.

Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: CanadaNote7exchange.expertinquiry.com. It also has a toll-free phone number: 1-800-517-3507.

 

Hope this helps.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ProPatria

Its not Rogers fault that Samsung barely gave any information to them to post. All carriers including Rogers are posting the exact same message. This morning Samsung Canada posted on their website ( page 132 as i posted) came out with a resolution on this. Rogers can't do much until Samsung gives them the green light to give out more information. Again Bell and Telus and others are doing the same.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Now all I hoped for is they won't mixed up the color of my phone

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ProPatria
I plan to stick around
I'm afraid that it not necessarily correct. I can appreciate the need to get valid direction from Samsung; however, other carriers have taken a proactive approach as well as providing their customers with readily available information - or adopted a stance in customer support themselves.

If Rogers has promulgated information/direction to their stores, then there is clearly a disconnect, and far too much misinformation.

Failure to take any action is unacceptable management, and simply stating that they are waiting on Samsung, demonstrates poor leadership and decision making processes overall. Again, other carriers seem to be handling this much better.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Datalink

Thanks for the post. Although it was posted in the last two pages as well this morning 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ProPatria

Agreed but how do think it could be handled? Rogers does send out emails to the store managers. Now it's the store managers which fail to communicate to the reps about this or even follow through.. That's what is happening it. Rogers head office does what it does and all depends on the store managers to relay the message out.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

They won't. The IMEI number you send them has the color information and all. So you will be fine