cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I Plan to Stick Around
I've read from somewhere I forgot where saying that the recall will be like we filled out a form online, then they will ship the new phone to us and after we done whatever we needs to do to transfer data(limited time frame), we ship it back to them with the return box or something. And in order to ensure we return it, they will charge us on the bill if we didn't. If this is the way for our recall, it will be much smoother than we have to deal with different Rogers /Rogers Plus staff which know nothing.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @germain18_2006

Agreed! If they go this route, its easier for eveyone. I hope so. Easy transition if they send us out one, we transfer everything over and then send back the other device.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor
From what I have read about the Battery packs is if you have a phone that says "Manufacturered in China" on the back of it there is a very good chance your phone has the ATL battery pack and not the defective Samsung SDI pack. Samsung can't get the SDI packs certified in China or even locally produced there.

Just to add though there isn't a way to verify which pack you really have in the first place

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9

Mine shows it was Manufactured In China and so does my gfs silver one but it doesn't matter seeing as there is a problem with the batteries or battery units, they all should be changed. Exactly you won't know unless there is a app that is accurate and tells u or opening up the device which completely voids the warranty, waterproofing and all the seals.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a Reliable Contributor
@Meowmix

Exactly. Can't verify 100% anyways like I said. I'll be swapping out my phone regardless of any info of my phones battery pack. Take advantage of the recall is the smartest thing to do. Only place is still China that is selling the Note 7. No recall there. If there wasn't a problem with Canadian Note 7s Samsung would have said so.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9

Exactly. I wonder if the Chinese Note 7 has a very different battery pack and wiring as well

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jay00funk
I Plan to Stick Around
35 out of over 2.5 million. You guys are ridiculous with this 'I'm scared' non sense. That's like 15 out of a million. I think you're fine. Keep using your phones until Rogers gets replacement units and enjoy it until then.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I Plan to Stick Around
I know it seems ridiculous to think that way, but im sure the 35 people that had it happen don't think that way. You just never know.

I regularly charged my last note overnight only, but now that this has happened, I will only charge my phone when it is beside me under my supervision.

It sure would be terrible if I was number 36 and it manages to start a fire while I was sleeping overnight.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I Plan to Stick Around
@Jay I agree with you. But samsung said that 24 in every million phones are affected . I just don't want my face to get burned iff

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @jay00funk

So by that theory your okay with it? I am sure you wouldn't be saying that if it was something else like a car or a plane. Let's say a car had 35 accidents due to the engine stalling and catching fire. You wouldn't drive the car let alone use it until the recall was done because of it. Or any electronic device for that matter. Same thing applies here. Many are scared due to the battery exploding and can either cause death or serious injuries. You have to see it the other way instead of the way ur only seeing it as.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @dale2

Exactly. Some do not see it this way unfortunately...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I Plan to Stick Around
Have a read at this: https://www.reddit.com/r/GalaxyNote7/comments/518ncu/my_note_7_exploded_first_case_in_australia/

No one thinks theirs would explode..until they do. 15ppm is ONLY the case thus far, 2-3 weeks after release, and does not account for units that haven't exploded. These guys claimed that their units run smooth and never overheated, until the day they blew up.

And the fact is, the situation is bad enough for Samsung to issue a $billion+ worldwide recall. If you want to continue using your phone as is, suit yourself. The risk ain't worth it for most of us.

Oh and by the way, after the recall, there have been cases of people's phones also exploding in their pockets; not charging . If you want source I can link.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Karthik_
I Plan to Stick Around

I had a change to review some posting behind XDA (well known forum for Android Platform) - came across the following link to verify if IMEI of the Note 7 device is indeed affected: 

http://support-cn.samsung.com/note7checking/en.html 

- this is for Asia Region only, but I am guessing it would be something similar process for the North American Market. 

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Karthik

Please do not change the title of the thread. Thank you.

Thank you for the link.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I Plan to Stick Around
Link is fine but the info is not there

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I Plan to Stick Around
Link is good but it's all in Chinese...... Not that there's anything wrong with that.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I Plan to Stick Around
I can read chinese but the info is not there, it's been removed.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
What happens if you have damage to the phone? I have a crack spreading from the home button. I have never dropped the phone yet this crack started. I assume that won't matter with the recall. I do have device protection with Rogers though

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Japetto

It should still work as its a recall but as suggested to someone else, contact Samsung Canada and or Rogers directly and ask.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @Japetto,

 

Any physical damage to the device, including cracks, voids the warranty. You would have to take it into the nearest Rogers store so we could assess the device.

 

If we find that the crack appears to have formed due to a manufacturing defect, your warranty is still active.

 

RogersCorey

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
Rogers wasn't much help. They said samsung hasn't provided direction to them on the recall and there are no devices available through device protection anyway so they said be patient. Unfortunately my phone is getting worse by the minute as every time I use the home button the crack spreads further it has now reached the display part.