Samsung Galaxy Note 7 Reservation numbers / Questions

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I Plan to Stick Around
Posts: 290

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I've read from somewhere I forgot where saying that the recall will be like we filled out a form online, then they will ship the new phone to us and after we done whatever we needs to do to transfer data(limited time frame), we ship it back to them with the return box or something. And in order to ensure we return it, they will charge us on the bill if we didn't. If this is the way for our recall, it will be much smoother than we have to deal with different Rogers /Rogers Plus staff which know nothing.
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @germain18_2006

Agreed! If they go this route, its easier for eveyone. I hope so. Easy transition if they send us out one, we transfer everything over and then send back the other device.
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I'm a Reliable Contributor
Posts: 169

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

From what I have read about the Battery packs is if you have a phone that says "Manufacturered in China" on the back of it there is a very good chance your phone has the ATL battery pack and not the defective Samsung SDI pack. Samsung can't get the SDI packs certified in China or even locally produced there.

Just to add though there isn't a way to verify which pack you really have in the first place
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @Dx9

Mine shows it was Manufactured In China and so does my gfs silver one but it doesn't matter seeing as there is a problem with the batteries or battery units, they all should be changed. Exactly you won't know unless there is a app that is accurate and tells u or opening up the device which completely voids the warranty, waterproofing and all the seals.
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I'm a Reliable Contributor
Posts: 169

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

@Meowmix

Exactly. Can't verify 100% anyways like I said. I'll be swapping out my phone regardless of any info of my phones battery pack. Take advantage of the recall is the smartest thing to do. Only place is still China that is selling the Note 7. No recall there. If there wasn't a problem with Canadian Note 7s Samsung would have said so.
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @Dx9

Exactly. I wonder if the Chinese Note 7 has a very different battery pack and wiring as well
I Plan to Stick Around
Posts: 17

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

35 out of over 2.5 million. You guys are ridiculous with this 'I'm scared' non sense. That's like 15 out of a million. I think you're fine. Keep using your phones until Rogers gets replacement units and enjoy it until then.
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I Plan to Stick Around
Posts: 46

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I know it seems ridiculous to think that way, but im sure the 35 people that had it happen don't think that way. You just never know.

I regularly charged my last note overnight only, but now that this has happened, I will only charge my phone when it is beside me under my supervision.

It sure would be terrible if I was number 36 and it manages to start a fire while I was sleeping overnight.
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I Plan to Stick Around
Posts: 78

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

@Jay I agree with you. But samsung said that 24 in every million phones are affected . I just don't want my face to get burned iff
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @jay00funk

So by that theory your okay with it? I am sure you wouldn't be saying that if it was something else like a car or a plane. Let's say a car had 35 accidents due to the engine stalling and catching fire. You wouldn't drive the car let alone use it until the recall was done because of it. Or any electronic device for that matter. Same thing applies here. Many are scared due to the battery exploding and can either cause death or serious injuries. You have to see it the other way instead of the way ur only seeing it as.