Samsung Galaxy Note 7 Reservation numbers / Questions

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I'm Here A Lot
Posts: 5

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Yeah unfortunately it was shipped to my store. Grrrr
I Plan to Stick Around
Posts: 78

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I put in for the gift on Tuesday still haven't heard back they might have the gifts on hold till everything is resolved. But who knows.
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I Plan to Stick Around
Posts: 9

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I was allowed to pick mine up today! So happy about that. So far, it's flawless.
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @dale2

Did u get the confirmation email? If so again it takes 4-6 weeks to get it. Depends on their stock as well.
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @imsmith

Thats great! That it because the store wasn't advised yet or the system let them and it went through but all store as of tonight got emails letting them know no Note 7 devices are to be sold.
I Plan to Stick Around
Posts: 78

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I got a email stating that it's being processed. I just assumed since everyone else got then quite quick that I would have heard something .
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @dale2

Never assume. The email states it can take 4-6 weeks. The first batch went out within a 1-2 weeks. Now due remember Samsung has to ship those to other retailers which sell them and have contracts to carry them. A high demand could take weeks to get more in.
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

For those that want their Note 7 replaced with a new safe Note 7, what is the process for this to occur? Will Rogers contact us, do we call Samsung, do we go to the Rogers store where we bought it ?????

 

Depending on who you talk to, the story changes by the minute.  I just got off chat and they told me to go to the Rogers store and they will replace it on the spot. I asked if they already received the new safe units in and they said, " there's nothing wrong with the Canadian Note 7 so you can switch it with any store stock ". I disconnected immediately. 

 

ROGERS....... What is the formal recall process to replace the Note 7 with a new, safe Note 7?

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hello @wpd1

It seems that there is a alot of miss communication on Rogers side by the store reps. @RogersRonald are we able to get more clarification on the process? I also called a store here in Scarborough and got told that the Canadian models are fine and if i am passed the return policy (15 days / 30 Minutes) I can not return it but after speaking to the manager, they told me I could. It seems alot of miss communication is going on here.
I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Further.... Just got off the phone with the Rogers store that I deal with, he said that there's nothing wrong with the Canadian models and that all 35 issues occured when people were not using the Samsung charger. He even stated that the Canadian models do not include the same battery as the USA. He wasn't aware of a process to replace the Note 7's with a new safe Note 7 yet but did say it will be weeks before anything happens. I asked if Rogers will contact us when our replacement was available and he said, " we sold over a million phones, we can't start calling everybody ". I said, " so, the onus is on us to keep checking in ?". He said, " yes". Spent more time trying to convince me that there's no problem with my phone.

 

Now, this doesn't sound like a formal " recall " process. I work in the food Industry ( manufacturing ) and I can certainly tell you that " recalls " are well rehearsed and planned to both recover food in question and replace where necessary. They're calling this a recall but it's actually not a recall. Samsung has not filed any recall with any governing bodies to date, according to the media.