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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around
Just had a reply from Rogers via Twitter - info will be announced later today. They said there should be more info after 2PM today.

Advised I not pick up the unit even if the store calls. I asked about the preorder bonus and they said wait for further info later today.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Karthik_

I would wait until Best Buy and Rogers announces something later today. As for the minutes u will be fine as this is a recall and i don't believe the return policy will be affected here.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
My concern is I put everything in the phone already and I don't have a back up phone. I want to transfer all data before I return the existing phone but know this is not goto happened.
Also concern will they give you the phone based on the number in line when we pre-order, I was #6. If they don't go by number, it will caused frustration .

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

I hear your concern about not having a backup but at least you got your phone! Mine was just shipped to store last night and now I can't go and pick it up!

Going to take weeks and weeks to get replacement stock I expect and when will I ever see it? Will I even still be eligible for the preorder bonuses?

One thing is for certain - we are among many who are *very* frustrated!!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Just got off the line with Samsung Canada. They don't seem to think there's any real issue. The Updated Mobile Syrup article stated that we should call Samsung for recall details. They don't know anything ( yet ). They stated that details regarding the recall will be provided in the " coming weeks ". I asked if I should not use my phone until then, they said " of course you should use it, there's been no issues with phones in Canada ". No sense of caution or warning at all from Samsung Canada.  Like to be a fly on the wall in the Korean office.... 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

enrai
I plan to stick around

I had a chat with one of agent at samsung.ca, and he said Samsung will send an e-mail to customers (if you've registered your phone on their website) with the procedure on how to make use of this recall.

So if you haven't registered your phone, I'd suggest that you'd do so. Right now I haven't found any information about this recall on Rogers' website, or maybe I just missed it.

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

rome1
I'm here a lot

What is Rogers going to do about this recall???

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Hey Community,

 

After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on a replacement program and we’ll continue to work with them to ensure the process is seamless for our customers. In the meantime, customers can visit their nearest Rogers store to exchange their Note 7 or get a loaner device.


If you require further assistance, please do not hesitate to reach out to us via @CommunityHelps.

 

RogersRoland 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Guess we're all going to have to be patient. There's no specific info out there that points in any direction yet. I thought someone said that Rogers would be responding by 2pm today ? Said earlier from someone who spoke with them on Twitter.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Exchange for another Note 7 or a different phone all together ? Can we just return the Note 7's we received on 19 Aug ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

deeps
I've been here awhile

So the device has been recalled by Samsung. Seems like we can exchange our phone at retail for another model, or wait until the replacement devices are available. Hopefully before it explodes....great phone though, no issues myself. I wonder if we can get another free microsd card and watch 😉

 

 

 

http://mobilesyrup.com/2016/09/02/canadian-carriers-suspend-sales-of-the-galaxy-note-7-following-rec...

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @deeps

Rogers was made a public statement on here ( Note 7 Reservation thread) that you can bring in ur device into any Rogers store and exchange it for any other device or send it into repair and wait until Samsung gives them the new devices to ship out to u. You could also wait until Samsung says about this but most carriers are taking this route.

Unfortunately u won't be getting more extras lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Rogers has notified me that you can exchange it for any other device u want but unfortunately you will need to give back the 64GB memory card u got with it. As for the free gift from Samsung, u will be able to keep it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
@Meowmix
Can you elaborate on send it in for repair and then wait for Samsung to send the new device. Are they gonna fix it or are they gonna replace it with a brand new device . I ask because from what I've read once this phone is opened it loses its waterproof rating.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

This is the message I got from them.

"Oh yes! You can send the device in for "repair" and have a loaner device in the meantime. Your device will be in the repair shop until Samsung provides us with replacement devices. This could take more than the usual 10 business days. -Lynne"

So that means they will keep this one, and then replace it once Samsung ships more

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
I'll be keeping my Note 7 until the replacement devices come in.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
To say the least, that's a confusing message. To state "send in for repair" does not reflect the message from Samsung which is to replace every device. It still sounds like there's still no official plan to address this recall. I've heard that we are supposed to call Samsung directly, then Rogers suggests that you can bring the phone in if you want, which again does not reflect the spirit of a recall.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

If you look on 9to5Google most American carriers will be doing the same as what the Canadian carriers are doing. So it seems the carriers are directed to do this.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Dx1

That is what i will be doing as well. I don't mind sending it in as i could get a loner phone or use my Passport but it may take a couple of weeks or month or two

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
I'm just going to hold onto mine until stock in back up to normal and I can just walk in and swap it out. My phone is fine no overheating and it's been on the charger for a while at times. So why worry about sending it back when there is no real hurry.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Japetto

Agreed that's what I will be doing as well.