08-02-2016 11:18 AM - last edited on 08-02-2016 12:51 PM by RogersDarrell
Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!
1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)
09-02-2016 09:40 AM
09-02-2016 10:25 AM
09-02-2016 10:58 AM - edited 09-02-2016 11:01 AM
09-02-2016 11:05 AM
09-02-2016 12:49 PM
Just got off the line with Samsung Canada. They don't seem to think there's any real issue. The Updated Mobile Syrup article stated that we should call Samsung for recall details. They don't know anything ( yet ). They stated that details regarding the recall will be provided in the " coming weeks ". I asked if I should not use my phone until then, they said " of course you should use it, there's been no issues with phones in Canada ". No sense of caution or warning at all from Samsung Canada. Like to be a fly on the wall in the Korean office....
09-02-2016 02:14 PM
I had a chat with one of agent at samsung.ca, and he said Samsung will send an e-mail to customers (if you've registered your phone on their website) with the procedure on how to make use of this recall.
So if you haven't registered your phone, I'd suggest that you'd do so. Right now I haven't found any information about this recall on Rogers' website, or maybe I just missed it.
09-02-2016 02:19 PM
What is Rogers going to do about this recall???
09-02-2016 03:10 PM
After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on a replacement program and we’ll continue to work with them to ensure the process is seamless for our customers. In the meantime, customers can visit their nearest Rogers store to exchange their Note 7 or get a loaner device.
If you require further assistance, please do not hesitate to reach out to us via @CommunityHelps.
09-02-2016 03:11 PM
Guess we're all going to have to be patient. There's no specific info out there that points in any direction yet. I thought someone said that Rogers would be responding by 2pm today ? Said earlier from someone who spoke with them on Twitter.
09-02-2016 03:19 PM
09-02-2016 06:12 PM - last edited on 09-02-2016 06:16 PM by RogersZia
So the device has been recalled by Samsung. Seems like we can exchange our phone at retail for another model, or wait until the replacement devices are available. Hopefully before it explodes....great phone though, no issues myself. I wonder if we can get another free microsd card and watch 😉
09-02-2016 06:18 PM
09-02-2016 06:19 PM
09-02-2016 06:26 PM
09-02-2016 06:32 PM
09-02-2016 06:37 PM
09-02-2016 06:47 PM
09-02-2016 07:02 PM
09-02-2016 07:05 PM
09-02-2016 07:17 PM
09-02-2016 07:32 PM