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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kisirye1

It all depends on how many devices Samsung sends out. It seems that Samsung has been delaying the devices due to making sure no issues. Mobilesyrup posted that.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ImInBC

Have you tried another browser? Have you cleared ur cache on ur web browser to see if that would help? Try those and see.

If that still doesn't work, contact Samsung Canada.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Had anyone heard the news that Samsung is calling back all the Note 7 Internationally due to the battery issues or just a rumor?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Yes - I'm sure you're referring to this article:   http://mobilesyrup.com/2016/08/31/samsung-delays-galaxy-note-7-shipments-so-it-can-do-further-produc...

 

Don't know what markets this will affect (from the article): "...refraining from elaborating to Reuters what exactly it is testing and to what markets shipments are being delayed..."

 

While I don't want a phone that will 'explode' I want my darned Note 7!!!! (in blue)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Yes Mobilesyrup posted it last night but I don't believe we are in danger. If it happens to a Canadian model then Samsung should recall them but I don't think they will.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
I hope not, if it's the case than they better send us a new one, let us transfer the data then send it back. I can't live without a phone 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Agreed! But I don't think Samsung will do that seeing as its only a small portion of users that have had this and it's mostly on international devices and none have been reported of North American devices being affected.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ImInBC
I've been here awhile
I've tried multiple browsers. It is only the small size of the gear fit2.
Has no one attempted to order this via the Samsung canada promos site?

I tried Samsung Canada, they basically said that the promotion is on until Oct, so I have a lot of time to keep trying. And a lot of tine to fix the site once it becomes know to them. I had CS Case there try it and it didn't work for the small one for then either. So just a keep trying from them.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around

Has anyone here who picked it up from the store but had a preorder get an email sent to them yet about the preorder promo?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Looking for any info regarding the possible recall of Note 7 due to battery issues. Haven't heard anything specific to Canada in any of the communications on this so far.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

xtechx
I plan to stick around

@wpd1 wrote:
Looking for any info regarding the possible recall of Note 7 due to battery issues. Haven't heard anything specific to Canada in any of the communications on this so far.

There are lots of news articles talking about it, but I didn't think there was an official announcement from Samsung (yet). I guess they believe it's only units with batteries made by ITM Semiconductor, so we will have to wait until their official announcement.

 

I'm also waiting as patiently as possible for the official announcement. I just sold my unlocked HTC 10 so I don't even have a backup if I have to send it in..

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @iyatos56

Everyone who reserved the device got a text message with the link.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1 and @xtechx

The Canadian models are not ones that have had the issues. All the issues are caused with the international models of the Note 7. No North American models are affected it seems.. Samsung Canada did state they might recall but nothing as of yet in any other places

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around

@Meowmix

 

I know that, I meant people who didn't wait for their preorder to come in and just bought the phone in store and entered that phone into the promo site. Did anyone who did that recieve their promo item yet?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @iyatos56

Unfortunately no. Samsung knows which ones get pre ordered or not. If u do not show proof of pre order or reservations then it wouldn't go through. The only way to do so is showing that u pre ordered it. If some pre ordered it and went to the store and got it, then it should be fine.. I know some that did that and got the gift

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

xtechx
I plan to stick around

Meowmix wrote: The Canadian models are not ones that have had the issues. All the issues are caused with the international models of the Note 7. No North American models are affected it seems.. Samsung Canada did state they might recall but nothing as of yet in any other places

Yeah, I haven't heard of any from the Canadian units yet, or even other SD820 (but maybe I missed an article). That said, it's now official.. See HERE. Not much for details yet though. I didn't realize there were 35 that had exploded..

 

Apparently it has only been happening with ITM batteries, and so far, afaik, has only been Exynos based models. Will be nice to hear the official answer from them, either way.. 

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @xtechx

Agreed! They posted they are doing a volunteerry recall on the Note 7 but didn't say which countries. It would be nice to know which ones so that way we know if we are included.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Dx9
I'm a reliable contributor
From what I have read the affected batteries are from Korea etc. The exception is China which Samsung uses another supplier for the batteries. My Note was made in China so I am assuming all Canadian carriers have Made in China. Guess we will see.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around

Well, this is interesting.  My blue preorder entered "In Progress" Wednesday.  Finally shipped last night.    Will I get a call to come get it?  Is Rogers still selling the Note 7 at this point?

 

Costco.ca says the product can't be ordered due to 'out of stock'.  Samsung.ca says 'product not found' when you try to buy. 

 

What is the official Rogers position?

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Aw Geez... Looks like Canada is part of the 'stop sell' and recall fiasco...

http://mobilesyrup.com/2016/09/02/samsung-recalls-note-7-smartphones-in-canada-over-explosive-batter...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Karthik_
I plan to stick around

So, what's the process for the re-call,

 

I would expect a big banner advertisement on Rogers website.

 

What are the directions for those who acquired the pre-orders / acquried at local stores (e.g. Best Buy)

 

- Do we just walk in and return the product, expect the contract to be null and voided / return all fees, credits, etc.

 

- If we changed our plans to accomondate the H/W upgrade, can the plan be changed back to the one we had before.

 

- The only reason that I ask: we have the 15 days / 50 MB / 100 minutes talk time policy for return validation.

 

Please advise?