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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @imsmith

Thats great! Hopefully u get it this week too!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around
@lmsmith not before me you don't! (Oh wait, I'm #88 😖😫 )

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lmsmith
I plan to stick around
Fingers crossed for both of us that they quickly ship out another 100 Blue ones!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around
Took exactly 1 week to get my level pro speaker and it's AMAZING! To those who have not selected the gift yet do not get the watch, get the speaker. Waaayyyy more added value. Worse comes to worse if you want to recoup some money the speaker will fetch you way more on Kijiji.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

Not bad! Unfortunately I got the watch due to my home having Sonos and other little Bluetooth speakers so i don't need another one so the watch is better for me!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

So got the coral blue, unfortunately no 128gb sd card trying to talk to rogers about it, but phone is amazing love it and effortless trade in of my lg g3, also submitted for gift will report back if i have any issues.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Nice! Again as mentioned before, the 128GB wasn't a promotion for the Coral Blue even though some reps said. That was a mistake. Rogers had some of those cards left over and thus put them in those.. Now the Blue ones come with the 64GB ones.

Don't bother trying to get it, they won't give it to u as the promotion wasn't up for that size of the card. Only maybe a hand full got those cards.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

But I also did not recieve the 64GB and they couldnt even tell me that they ran out, just blatant disregard. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Well most agents don't know the information. It does state on the Fine print that it's limited quantities. So that can't do much seeing as they ran out of them and did put a warning about it.

Hopefully u get a answer by a manager.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
It's all good, finally having this amazing phone trumps all.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dale2

Thats good and I am happy u got ur device!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around

Was #86, NOW IN PROGRESS!!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @petemcdonnell

Very nice to see!!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lmsmith
I plan to stick around

Accordign to my corp account rep, she will have my Blue phone in hand today! 

 

So excited!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @imsmith

Very nice!!! 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

cheeky_cheeky
I've been around

Hello everyone, was hoping I could get some confirmation on information I got from the Rogers phone support. So I'm in the process of signing up for the Corporate plan, and prior to calling to set up my Corporate plan, I called Rogers support twice to confirm the price for the Note 7 and how to obtain it (was quoted $599 both times, and told I'd have to order over the phone). However, when I called to finally set up my plan and order the phone, initially I was told the device would cost $599 on the Corporate plan, then when the rep went to reserve the device, I was told "Sorry, corporate plan doesn't get a discount on the device anymore, you'll have to pay full price" - apparently the rules were just "recently" changed. Does anyone know if that is really the case? I feel like I'm being told that because of the high demand for the device, and them prioritizing the non corporate plan customers. Pls help! I really want the Note 7!!!! Smiley Sad

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cheeky_cheeky


I haven't heard of this happening recently. I do know some corporate and business accounts have this so the devices are bought outright but most are on a plan. Have u called ur corporation that deals with the accounts and ask? Also have u spoken to a manager?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lmsmith
I plan to stick around
I just signed up for my corporate plan as a government employee 2 weeks ago. At that time my corporate plan account manager ordered my Note 7 at the $599 discounted price.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @imsmith

That is what i know as well from my buddies corporate plan.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kisirye1
I've been around

So I'm 20 on the list. Would anyone know how long I will receive the blue coral note 7?

 

Excited for the device!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

ImInBC
I've been here awhile
Hello,

My wife and I ordered and received 2 Note 7's. We both wanted to get the Gear fit2 watch. Myself in Large and the Small size for my wife.

I have been trying since August 19 to order the small size on the Samsung promos site, but it just keeps saying "Select Gift " in a pop up when I try to submit the form.

Finally to test, on the 21st, I tried to order her small with my info..but obviously same thing, then i chose the large and it worked instantly...i got the confirmation email a few days later.

Been trying almost 2 weeks now and it still give the same message.. .doesn't seem to want to let me order the small size for her.

Has anyone else had any issues with the small gift?

PLEASE HELP!