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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Bieta
I've been here awhile
If you go on the ups full website. Click on tracking at the top. On the left hand side select "track by refereneces" type in your 10 digit cellphone number. No space or dashes. Then you can see where your package is at.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
Awesome ...worked..thanks

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around

It didnt work for me. whats the date it says it will arive for you kake. Just want a idea of when mine might get here, im in alberta.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
That's strange. Says mine will arrive by eod Monday...tmrw

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
Hi sorry if this has been answered elsewhere but I can't find the thread...I just want to confirm that because I reserved the note 7 rogers will give me a free 64 gb micro SD card and also I will also get a gear fit 2 or the speaker from Samsung. ..is this correct? Also what will I need to do to redeem the gear for 2? If u can point me to the link for this topic would appreciate it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Go to http://mobilepromos.ca/index.html

And do all the information in there. Pick which one u want and it may take 4-6 weeks to get it. Also yes the 64GB memory card comes with the device.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Bieta

It works for some but most it won't work. It seems that UPS doesnt show the information even if u input the phone number for most. It works for others which is great!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
Awesome thanks meowmix

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around

So I checked the UPS website and it showed that my note 7 was delivered to the store I requested and it was signed by a person who worked there @ around 11.30 AM today. I went there and showed the rep that it has been delivered and signed for but apparently it hasn't been processed yet so my name is not attached to the device. He told me to come back; he said once it has been processed, they would call me. Does this sound reasonable? I didn't mind that as much as the other rep next to him saying to him, he'll get it when its processed and that I should wait for the call (in a really snarky tone). Oh well...I was hoping to pick it up today so I hope they process it today.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Yes that is the normal process for them to do it but if the store hasn't busy, he could have done it there u and then. I would call back nd speak to a manager and see what they could do. Technically speaking they could take most of the day due to other priorities ( other customers before u that are there and such.)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
OK thanks MeowMix

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
I called them and no one picked up. Looks like they are busy. I don't want to always call them; I'm afraid they might purposely delay giving me the phone if I hassle them too much. C'est la vie. Not sure that I will deal with this particular store in the future.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Again if they are busy, then they will contact u once they are done processing and getting everything ready. Try within an hour and see. They won't delay anything if u try to call back.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around

So after calling them a couple of times I got through and I now have the Note 7 Blue. Looks great.

 

I entered the promo required information for the Gear Fit 2. How long does it take from entering the info until I get an email confirmation that they will send me the Gear Fit 2?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around

Oh I forgot to mention that Rogers told me that they ran out of 64 gb micro sd card so I did not get that. Apparently only the very first people would have received one.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around
D'oh!

Thanks for the info...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Not bad! You will receive a email instantly but could take 4-6 weeks to get the product.


Hmm weird. The first Blue ones came with 128GB memory cards ( due to either the color or them having many in stock) and not they do not have them. I wonder that why do they put them on store stock units then.. Anyways see what they could do but I don't believe they can do much.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dale2
I plan to stick around
Kake what province are you in ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Kake777
I plan to stick around
ontario

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kake777

Dont worry, at least u got the device!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lmsmith
I plan to stick around

Finally got ahold of my corporate acount manager who ordred my Blue Note 7 and apparenlty I am now number 80!  Really hoping to get it this week!