cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I got the email from Samsung right away on Saturday that they were processing my redemption but that's it so far.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around

Anyone here know how to view the tracking when it gets shipped ot a store? i didn't get an email with the number and the billing people claim they cannot see it.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @iyatos56

They do not supply the tracking number for the devices on the reservation system anymore as of last year.. Once it has shipped out, it can take 1-3 business days to get to the store. Also calling into customer care won't help as they have NO access to the reservation system. Its a self serve option.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

Someone else put this forward and it worked. Go to UPS site and track using " reference " number. Use your phone number as the reference number.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Yes that was posted on page 96 I believe or before as well. Again it doesn't work for all.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

@Meowmix

 

Worked for me but works best using the full site, not from mobile.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Many posted that they had issues doing it with no results. As i said, it works for some and it doesn't for others. It didn't work for me this time but with the S7 edge it worked. It all depends.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

@iyatos56

 

Did it work for you ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around
@wpd1

No...I but my number in the shipping part of the reference table and it came up empty.

Just annoying cause i called the store and they said they got shipments but havent sorted them yet...and that was at 3pm.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

@iyatos56

 

From the main UPS site, click on " tracking ". Look down and click on " track by Reference". In the "Shipment Reference" box, enter your phone number.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around
@wpd1

Yea, it didnt work

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

pat767
I plan to stick around

Sorry if this has been covered before (I DID read through everything, but info is confusing)...

 

If preorder was done on time (I think it was Aug 18), can you get the bracelet or the speaker (Samsung Promo) if you decide to walk into the store and get the phone instead of waiting for your preorder to deliver?

 

I mean, you'd have the confirmation email... then, once you'd have the phone in hand you could provide the IMEI.

 

How'd this work?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pat767

Yes as long as u get the device before September 2nd as that's the deadline. Hopefully Samsung Canada pushes that back to a further date but for right now that's the deadline to submit the IMEI number, information and proof of purchase.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

As i said it may work for u but not for others. I noticed that. Seems that the phone number sometimes does not register thus making it not work. 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

iyatos56
I plan to stick around

My store didn't call me yet...Can i just go to another rogers store (authrized or otherwise) and buy the phone and still get the promo? or does the receipt have to say the store i bought it from as well as match the preorder stuff?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @iyatos56


If it's the same color and model then yes u can. As u can show the reservation email and the proof of purchase when u get it at that store.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
The only issue you would have with getting an in store device instead of the one you pre ordered is if Samsung somehow tracked the IMEI 's for pre orders but I would think that is unlikely.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dpix
I'm here a lot

@JeromeM I did the same thing on launch day and got the email confirmation as well. But am wondering if anyone knows of a timetable to actually get the promo gift? Are we looking at days, weeks or months? Just curious if anyone had insight into how long this process takes. Cheers.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

I don't believe Samsung will do that as Rogers and other carriers don't keep track of the hundreds or even thousands of IMEI numbers lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dpix

It says on the page 4-6weeks to get ur gift once they have approved of the submission.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

petemcdonnell
I plan to stick around
Alright. Ordered a note 7 blue last Wednesday. Called on Friday to the call center and was told that there was enough inventory of blue to fulfill all preorders. Still sitting at 217 status open.

Anyone know if any blue units have shipped? 😟