cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Samina
I Plan to Stick Around

@comcry

 

I submitted it a couple hours ago and got a conformation email right away so maybe you put the wrong email? Or junk/spam?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I Plan to Stick Around
Same here. I filled out the online form and submitted and I instantly got a confirmation to my email acct.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Weird, did u put the email in it correctly? Me and my gf got a email maybe 2 minutes after submitting It.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I Plan to Stick Around
Don't know if you say my post on launch day @Meowmix but when I showed up at the store Friday morning my phone wasn't there so I had to buy a walk in phone. However a samsung Rep was there and she confirmed that I would be able to claim my gift from Samsung as I had a proof of reservation and a proof of purchase. The only thing I missed out on is that I got a 64gb SD card instead of a 128gb one.
Edit: I see its been acknowledged. Nevermind. 😊

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
Just a follow. I got the screen protector I ordered from Amazon and its fits perfect and works great with my Spigen exact fit case. Link below

Galaxy Note 7 Screen Protector, Dalinch Note 7 3D Glass Screen Protector for Samsung Galaxy Note 7, Note 7 2016 (Clear) by Dalinch http://www.amazon.ca/dp/B01I4M2WQK/ref=cm_sw_r_cp_udp_apa_0bWUxb418CV5Y

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I Plan to Stick Around
So weird. Thank you I'll resubmit.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I Plan to Stick Around
Hey, does it cover the edges well?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I Plan to Stick Around
But take a look at the review section it got a terrible review...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Waytoostylus
I Plan to Stick Around
Does the note 7 support the scrolling edge notifications? Similar to what we saw with the first edge phones?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
I can only speak for myself and it fits perfect. I can see it being an issue with bulkier cases but I have the Spigen exact fit case and it's a great fit. Plus I put it on with the case already on the phone. That is an important part. If you cant put this on with your case already on the phone it will be no good.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I Plan to Stick Around
Yes covers the edge and edge functions work fine

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Rudafied
I've Been Here Awhile

I don't understand the point of preordering, I started at 198 in line and 3 days after the release I'm still 194th yet I can walk into the rogers store and buy one, maybe not the blue one but I can still buy one. The gifts are great but geez I want my phone.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

bradzal
I'm Here A Lot

Has anyone pre-ordered through a corporate account?

 

I placed one, and they gave me a login to secure.rogersdirect.ca that just doesn't work. That apparently shows my shipping status.

 

Also, the lady on the phone said I just need the Order number to reserve the Gear fit 2. However at the pre order site http://mobilepromos.ca/ it asks for the IMEI which I do not have, and I've been told corporate orders take a lot longer than retail... What happens if I don't get my phone before Sept 2?

 

Has anyone else pre-ordered through corporate and resolved any of these issues?

 

Thanks in advance!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I Plan to Stick Around
Hey, you'll get the gift regardless I think. Just pick it up and ask to confirm

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Waytoostylus
I Plan to Stick Around
Had the same problem signing in. You have to use internet explorer, safari, or the samsung internet app to make it work. Doesnt work on certain browsers. My business phone still has not shipped. Was number 35 in line now showing number 0 of 3.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

*EDIT* Figured it out, I'm also in position #0 out of 3. Hopefully it ships soon.

 

 

Hmm, using the correct password and username just takes me to the "Login and meet all of your wireless needs" page that has the option of passcode or username and password login.

When I signed up, I was given a username and password, and when I input that password, it took me to a page to change my password. I changed it, and then the new password just takes me back to the login page. However, if I use the given password, it takes me back to the change password page.

Not sure what is going on with this website.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

rtsascf
I Plan to Stick Around

Mine finally shipped to brampton called them and they saying they have not received it, told them i see the tracking info and its shipped to the store.  Then she finally agreed and said we have a shipment but havnt processed it yet.  They will call me when they process it, they so lazy store is empty jus give me my phone.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Waytoostylus
I Plan to Stick Around
Same thing happened to me with the password cycle until I got an email saying to use internet explorer or safari to sign in and create new password. Its your browser. If you have a samsung their internet app works as well. But certain ones will make you do the password loop.

Edit: my bad, didnt see the edit. Still no scans for me today yet. I had to update the plan on saturday and is still showing a notification that I need to update info.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Waytoostylus

No it does no. It features all the perks for the edge screen which were released on the S6 edge and S7 edge.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bradzal

On post 1, Page one I have explained how the business corporate customers have to do their pre order. It may be that or a bit sooner

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @biks21

Doesnt work like that. You can't guarantee the user they will get it.. Only Samsung Canada can but they did state only up until September 2nd. The user needs to contact Samsung and ask them. Only best way to do it.