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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JoshuaAustin

It seems that its a huge issue right now with their systems. I was told to come back tomorrow and get it and upgrade then. I do not mind waiting as its just one day but i wonder how this happened. So many different stories are going on. From systems doing upgrades to having the system go down. lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I doubt they were doing system upgrades on a Friday of a new phone launch during regular store hours. Probably had system failure then had to do upgrades, epic fail!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Was quite the surprise driving an hour to my closest Rogers to be told I had to come back tomorrow lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Agreed. I am not that upset as honestly as i know the phone is there and i have a phone that works ( Although the G4's battery is not as good as everyone thinks lol) I can handle another day.

Just upset that the stores could not call the customers which did the reservation and let them know that yes they have their phones but systems are down since 5:30pm. Sadly Rogers will not do anything for us that wasted our time going to the store for nothing. Store just said " Well its life and its a system". Store reps should not be talking like that.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I just called my store, still not back online, no guarantee it will be back up by opening tomorrow, said they turned away a lot of people yesterday so sounds like I will spend Sat morning waiting at Rogers,brutal. And doesn't even make sense to go before they open to wait in line because if the system isn't back up that's a huge waste of time 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
@Meowmix

I agree th could have taken this as an opportunity to demonstrate customer service, which is perfectly fine I don't need anything free because of this but some customer service would be appreciated.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Yeah my store said the same thing. They turned around many people and that one person cancelled because of it. Find that over the top but not my business ( lol). I will wait until tomorrow afternoon after 4:30pm so get it as i am done at 4 lol. When called in to speak to the head manager, they said they got a email stating that it most likely be back tomorrow morning but do not have a exact time.

So i would suggest to everyone just give it until 11am-12pm and check then. Most likely the systems might be up in the morning but just in case.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Exactly. Communicating with their customers would be the best. Just to call the customers which the reservations come to their stores and let them know about it would be the best. Even if the customer knows, it still is a good gesture on them.

Asked my store and was told " We do not have to communicate with the customers that this happened " I am sure they would not be happy if they had their device shipped and got told after driving or walking to the store and being told that without a warning before hand.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I'm in IT sales and I can guarantee you there will be many many people working to fix this overnight tonight. If no Rogers/bestbuy/any Rogers dealer can process upgrades they will work to fix this before stores open on a Saturday. Hopefully I'm right 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hello @JeromeM

I hope so!. A few Best Buy managers i speak to said that they could not access the system from 4:45pm. Way before the Rogers Plus stores couldn't. They said that they got a email from their district managers telling them that the system should be up before 10am tomorrow morning and many are unhappy.

 

Although i do want to know whats going on with my order with Crackberry. Ordered the Samsung Backpack for the Note 7 and still shows " Pre order ( not yet shipping)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I plan to stick around
I just went to my rogers plus store to check if my phone is in. It was in!!!!!




....but their systems are down so I couldn't pick it up. Lol. They are going to call me tomorrow morning aperently

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @robx7fcna

Yes even i could not pick it up and was waiting for almost 2 hours to get it lol. I can wait until tomorrow.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jkennedy1
I plan to stick around
Systems were down when I went to pickup.... what ever happened to a pen and paper and a good Ole filing cabinet.... could of made someone put thru the system tmrw....

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
@robx7fcna

Lucky you that they will call you, just what a store should do 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jkennedy1

Rules changed last year. They had many issues with the paper contracts and stopped doing it unless the store manager gets the green light by the district manager or by email from head office. I asked about it as well.

Its okay, we can wait an extra day! Its not like they do not have it and its yet shipped lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @Jkennedy1

Rules changed last year. They had many issues with the paper contracts and stopped doing it unless the store manager gets the green light by the district manager or by email from head office. I asked about it as well.

Its okay, we can wait an extra day! Its not like they do not have it and its yet shipped lol.

I asked for paper contract without any problem this morning 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:

Hello @JeromeM

I hope so!. A few Best Buy managers i speak to said that they could not access the system from 4:45pm. Way before the Rogers Plus stores couldn't. They said that they got a email from their district managers telling them that the system should be up before 10am tomorrow morning and many are unhappy.

 

Although i do want to know whats going on with my order with Crackberry. Ordered the Samsung Backpack for the Note 7 and still shows " Pre order ( not yet shipping)


Crackberry has the backpack you mean? I thought you told me it may take a few days before they will have in after the release day of the phone.  LOL...now you are impatient 😛

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Most stores need to get the Okay from the managers. So maybe the store u asked got the Okay already :).

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

I am patient for it. Just want to know what's going on Lol. They could say that they don't have any thus why it still shows that. I wonder what's going on Lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

enigma4321
I plan to stick around
I went back before closing, and asked the guy to try to do my upgrade anyway and showed me the screen, showing that he can't fully access my account.
He also told me that head office told them that at 11pm eastern time, the systems will reset and so first thing in the morning we'll be good to go pickup our phones !!
Annoying having to wait but it's not like it's weeks away haha

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Not bad!. Yeah i was told the same thing and was told that my service may be affected ( texting wise but only for a bit.) we shall see