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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

I still have $100 device balance......goes to $0 on Dec 20th anyone have any ideas on how to get this down to $0 by chance? I was going to call and talk to retentions and tell them that I want to stick with Rogers but since I have to pay it either way I'm looking at going to Bell because of better coverage (which they do have in my area). Not sure if anyone has had success for something like this?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
Call them and cry. There's your $100 taken care of 👏

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Yeah i seen that! Lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Depends on what the price of the phone was that u got before. It should say it on My Rogers - Products And Services - Upgrade Fee

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
I'd called them even only a few weeks before my contract due and I'd tried my best like a lawyer talking still can only get $10discount per month. It's only a dream they'll get rid if your remaining balance.
If you call so much early b4 your contract, they will just say sorry your contact is not due yet nothing we can offer you at this point. Been there done that.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I plan to stick around

Does anyone know where we could buy the new Gear VR (VR2)? Can't seem to find anyone selling it 😕

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

Hi meowmix,

 

Just a quick question so I was 415th in line for silver and mine went into in progress yesterday evening will I get the phone on launch day friday? If not I may just go to my local rogers plus store and see if they have any in stock after im done work  

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jayv1971

If it's IN PROGRESS it should be shipping out tomorrow for Friday delivery to the store or even tonight. Again it's UPS that is pick up the devices.

Please remember that u won't be getting any of the bonuses if u get a device from the store stock.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

Alrighty thank you very much and I comepletly understand about the bonuses thats why I wanted know if I should be expecting to see my phone on friday or not 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lundon44
I plan to stick around

How do I see what # I am in line when I go to Device Reservation online?

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lundon44
I plan to stick around

 

One more thing.. And I know how the promo works for the Samsung gifts. But is the SD card included in the store for pick up? 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

You can see it by logging into My Rogers - Products and Services - Device Reservation

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around

@Meowmix Hey Bud. Sorry I'm late to the party. Note 7 silver res#7 here. I'm picking up my device at the store. I was never offered a gift within the process. What is it you're saying about not getting a gift from the store?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

Yes that is how it should be with the Samsung 64GB memory card.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

The free Samsung Gear Fit 2 or speakers is a gift from Samsung Canada. Once you get the device, go on Samsung promotions site and u need to fill in all the info including a image of the receipt and the IMEI number. Then there u will choose which one u want.

The 64GB memory card comes with all reservations.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
64GB:(For such a high price device they should give us 256GB IMO

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Agreed with you but its a promo Samsung gives to their carriers as well. ( That is why its a Samsung card). I guess they see it as it already has 64GB memory on board ( would say around 56GB after the OS and all apps installed from factory) and also the cloud services. I have a 128GB Samsung Evo+ memory card at home which ill be using.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lundon44
I plan to stick around

@Meowmix wrote:
Hello @lundon44

You can see it by logging into My Rogers - Products and Services - Device Reservation

I'm there, but still doesn't show which actual number I am. Where specificially should it show? Not sure if it's a browser issue maybe. Even after clicking on "details" it doesn't display it. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I plan to stick around
got new gear vr on amazon.COM on preorder as welll

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

Is your status show IN PROGRESS? If it does then u lose ur number as ur status changed.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I plan to stick around

@germain18_2006 wrote:
64GB:(For such a high price device they should give us 256GB IMO

Yeah, and a Gear 360, and a 4K TV, and a round trip to Barcelona right?

 

Be grateful you're at least getting SOMETHING for just buying the device.. This is already something that other companies hardly ever do, much less giving you TWO gifts AND choice for one of them -_-