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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Samina

Same as my line as well lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @5five5

How is it Rogers fault exactly? As I said multiple times Samsunf Canada said that the pre orders with blue have seen high levels and they pushed back the dates on that one for them. They send Rogers whatever they want. It's not Rogers fault or the reservation fault..

Things happen and it seems that it's to the end if the world. It's a phone and let's just take a breather and wait and see 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @jay00funk.

Agreed on the color switch. I might do that my self if i notice that I like the blue one instead lol. Remember though, the store may not have that color.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

5five5
I plan to stick around
Cool but I don't have time to go to stores in the morning. By the time my work ends, they will probably be out of stock. This is my third and last time attempting to use pre-ordering. It has never been successful for me. Just feels wrong to sign up on the first date, be given a decent number, just to watch posts from others with much higher numbers stating that they are now in progress while mine has moved to number 1 but still sits as Open. Since it has been listed a 1 and open, quite a few people who were situated below me have been updated to In Progress.

Cheers!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

xtechx
I plan to stick around

That definitely would be frustrating. I did the pre-order the blue variant through Rogers and also directly from Samsung Canada (I didn't even know they sold phones through their site until now)..

 

Sammy emailed me yesterday, asking me to pay for the blue Note7..  I decided to pay for it there too, as apparently there is a 15 day return policy, so basically whichever I get on Friday (or first), will be the one I keep..

 

Mine was 58 and has gone to In Progress.. I was originally like 80 something and then I kept dropping, presumably as others changed colours or something..

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
@5five5

Did you try calling them?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Calling them will do nothing. The reps have no access to the inventory or the reservation system. The reservation system is self serve.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello

@5five5

I know it's frustrating you but ur not seeing this correctly. Ur seeing others with different color and higher numbers moving along but the blue one is stuck. That shows u that they only got a few from Samsung. Again this is a inventory issue with Samsung and not Rogers. I have explained it a couple of times already on why it could be happening. It's a device, i am sure u can wait and be surprised on Friday. I am pretty sure they will get more from Samsung. Just take a breather and wait for the day to pass. Again i have said this before that the status doesn't need to change when everyone else's does. Urs could change tonight or tomorrow.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @xtechx

Samsung Canada has been selling phones on their site since a year ago I believe but never really advertised it. I was going to pre order with them as my reservation system didn't work but didn't want to pay full price lol. Oh well.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

5five5
I plan to stick around
Thanks for the info, but it seems strange to jump from 40 to 1. Which company would only provide 39 pieces of an order ? Meanwhile I could have sworn someone else on here claimed to have a higher number of the same colour yet have now been moved to Processing not just Open.

I'll wait until Friday. Next year I'll buy after launch so as not to get my hopes up on pre-order which so far has been of no benefit to me in the past.

I'm looking forward to the fitness tracker.

Time for some coffee!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

italianfitguy
I plan to stick around
Oh i see, that makes sense. Thanks for the heads up 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @5five5

It all depends. I explained this a couple of times before.... Samsung Canada is shipping their blue ones our for their pre orders on a later date due to all the ugh pre orders for that color. I guess they didn't make many as we thought. My buddy with Bell got told he might have a to wait a week for his pre order

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @italianfitguy

You are welcome! :

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

xtechx
I plan to stick around

@Meowmix wrote:
Hello @xtechx

Samsung Canada has been selling phones on their site since a year ago I believe but never really advertised it. I was going to pre order with them as my reservation system didn't work but didn't want to pay full price lol. Oh well.

Oh, cool. Thanks for the info. I was up in the air on the direct purchase. I'll see if the dealer store near where I live gets the N7 on launch day, as that's where my reservation is supposed to ship. The S7/S7E was the first phone in a couple years that they've had on launch day, so it may happen again with the N7 (given the popularity). But, I thought I'd try Sammy direct too just in case haha.. I guess I'm a little impatient 😄

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @xtechx

Yeah i didn't want to pay full price as its to much and rather just do the reservation in a different way seeing as Device Reservation page is down for me lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I plan to stick around
Yeah the best buy deal was an in store only thing I think... I was quite surprised. I got the last one in the store. It was only the white charge pad for some reason. It is model EP-PN920.

As for the case, I got a spigen ultra hybrid in clear.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

Does anyone know if it is better to get the phone on a 2 year plan and pay less or just buy the phone outright and go month to month?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @poetic1743

It all depends on you. If you have that much money to spend and don't want a contract, then do it. It's better as then u can leave at anytime and u also own the device.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @robx7fcna

Not bad! That's the older one I believe but still good deal!. I know Best Buy sometimes has a Samsung event for their mobile section which all cases, chargers and such are about 20-30%off. It happened 2.5 months ago. Don't know when the next one will be. The wireless stand up charging pad was $54.99 from $89.99

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
Bestbuy has added a few batteries for Note 7 but not yet in stock included our beloved backpack:D

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

@poetic1743 wrote:

Does anyone know if it is better to get the phone on a 2 year plan and pay less or just buy the phone outright and go month to month?


It all depends, for me my work pays for my cell phone plan as long as it's below $150 a month however they do not pay for my device so even if I had to go to a higher $$ plan to get the phone cheaper on contract I would do that.

 

However, if you want to do an upgrade and need to spend an extra $20 a month for a different contract that's $480 over 2 years + you are locked in and have the device balance to pay off if you want to leave so in that case I would buy outright.

 

You will have to do the math.