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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

benn1
I'm Here A Lot

Does anyone know how the claiming of the pre-order bonus works? I went into to an authorized dealer and they said that the bonuses (microSD/Gear Fit2 or speaker) would be with the with the phone when picked up from the dealer.

 

Problem is, I did not make any choice between the watch or the speaker when I pre-ordered the device.

 

Anyone know how the bonus actually works?

 

Thank you in advance.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @benn1

Incorrent. The SD card comes with the device BUT in order to get either the speaker or the Band you will need to go on Samsung Canada Promotions site, Enter your name, last name, address, IMEI number, and a proof of purchase then pick which one you want.

" To redeem your gift, please visit Samsung Canada  from August 19 to September 2 and follow the instructions provided on the site. You will need to show proof of purchase and provide additional details. Once you have submitted your redemption, please allow 7 to 14 days for delivery. For any inquiries related to the gift with purchase, please contact 1-800-SAMSUNG.  "

There you go 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

benn1
I'm Here A Lot

Thanks a bunch!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @benn1

You are welcome! 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

benn1
I'm Here A Lot

Sorry to pester again, but I could not find the link to the bonus for Rogers pre-orders. I found the fine print for the bonus on the Samsung site though.

 

"Certain conditions apply. Bonus Samsung Level Box Pro or Gear Fit2 available on a pre-order of Samsung Galaxy Note7 SM-N930WZKAXAC, SM-N930WZBAXAC, SM-N930WZSAXAC device from August 2 – August 18, 2016. Both the reservation and the purchase of your Galaxy Note 7 have to be with Samsung to be eligible for the bonus. While supplies last. No rainchecks. Samsung reserves the right to cancel or amend the offer at any time without notice."

 

Do you happen to have the link for the page you were referring too?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @benn1

Its posted on the Bell's website when you view the Note 7 from them. Sadly i can not post their link as this is a Rogers website.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

https://www.rogers.com/consumer/wireless/promotions

 

For: New and existing customers

Reserve and purchase a Samsung Galaxy Note7 on select Share EverythingTM plans and get a FREE 64GB Samsung MicroSD card.1

Plus, get a FREE Samsung Level Box Pro or Gear Fit21 and a $200 bonus credit when you trade in select devices.2

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @JeromeM

Sadly the link you posted shows the promotion which u get when reserving the Note 7  but the user is asking HOW can you get the band or speaker, thus why i posted the above. The link you posted only shows that you get a free gift, but no details in how you can get it in details.. Bell and Telus posted it. Rogers did not sadly.

 

EDIT ( posting it again as many may not check the last page)

 

" " To redeem your gift, please visit Samsung Canada  from August 19 to September 2 and follow the instructions provided on the site. You will need to show proof of purchase and provide additional details. Once you have submitted your redemption, please allow 7 to 14 days for delivery. For any inquiries related to the gift with purchase, please contact 1-800-SAMSUNG.  "

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

@Meowmix wrote:

Hello @JeromeM

Sadly the link you posted shows the promotion which u get when reserving the Note 7  but the user is asking HOW can you get the band or speaker, thus why i posted the above. The link you posted only shows that you get a free gift, but no details in how you can get it in details.. Bell and Telus posted it. Rogers did not sadly.

 

EDIT ( posting it again as many may not check the last page)

 

" " To redeem your gift, please visit Samsung Canada  from August 19 to September 2 and follow the instructions provided on the site. You will need to show proof of purchase and provide additional details. Once you have submitted your redemption, please allow 7 to 14 days for delivery. For any inquiries related to the gift with purchase, please contact 1-800-SAMSUNG.  "


Ah, gotcha, sorry. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

Do not be Sorry 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

benn1
I'm Here A Lot

So here is the live chat I just had with the Samsung Canada employee. Looks like the Samsung employees don't know about the provider deals.

 

Thank you for choosing Samsung. A representative will be with you shortly.

You are now chatting with 'Sarah'. There will be a brief survey at the end of our chat to share feedback on my performance today.

 

Your Issue ID for this chat is LTK11173054114X

Sarah: Hi, thank you for contacting Samsung Canada support. How may I assist you today?

Ben: Hello there.

Ben: This is a question about the pre-order bonus for the Galaxy Note 7.

Sarah: Hello Ben!

Ben: Rogers Canada said that the bonus of the GearFit2 or speakers would be done through Samsung Canada, but I can not find the websit for it.

 

Ben: All I could find was the fine print of "Certain conditions apply. Bonus Samsung Level Box Pro or Gear Fit2 available on a pre-order of Samsung Galaxy Note7 SM-N930WZKAXAC, SM-N930WZBAXAC, SM-N930WZSAXAC device from August 2 – August 18, 2016. Both the reservation and the purchase of your Galaxy Note 7 have to be with Samsung to be eligible for the bonus. While supplies last. No rainchecks. Samsung reserves the right to cancel or amend the offer at any time without notice. "

 

Sarah: I understand that you are trying to redeem for the free bonus gift. Am I correct?

Ben: Yes, my pre-order was done through Rogers Canada

Sarah: I am afraid, the bonus gifts are available only with the purchases through Samsung.

Ben: Here is the fine print from the Rogers website.

 

Ben: " " To redeem your gift, please visit Samsung Canada from August 19 to September 2 and follow the instructions provided on the site. You will need to show proof of purchase and provide additional details. Once you have submitted your redemption, please allow 7 to 14 days for delivery. For any inquiries related to the gift with purchase, please contact 1-800-SAMSUNG. "

 

Sarah: Could you please give me few minutes to double check the information for you?

Ben: Of course!

Sarah: Thank you!

Sarah: Thank you for waiting.

Sarah: I have double checked the information for you and I see that the promotion is available only through Samsung pre-order.

 

Ben: Here is the link from Bell.ca. The deal is the same for Rogers so I would assume it is the same process.

Ben: (Insert non Rogers link here Smiley Happy)

Ben: In the box that says "Gift with purchase" you can click on the link "Offer details" and it will show the expanded details I had mentioned above.

 

Sarah: I am sorry, we do not have access to third party links and websites.

Sarah: We do not have any information posted on the stores websites and we highly recommend you check with your carrier in this regard.

Ben: Okay. I think there may be some form of cross communication error that may solve itself on August 19, 2016.

Ben: Thank you for your time.

 

Sorry for the blob of text. I hope someone from Rogers will be able to clarify how this pre-order bonus will work.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @benn1

The Promotion is with all carriers that will have the Note 7 on pre order.. MobileSyrup said this, Samsungs own announcement said this and even Bell shows this. So do not listen to the rep from Samsung that has no clue what they are talking about.

Here is a message from a Rogers rep on Facebook which i got the info from if u do not believe what Bell or i am saying.

" Username"

Sending a private message about my question on ur wall.
Rogers
8/5, 2:19pm
Rogers

Thank you.

You have to visit the Samsung promotions site between August 19th and September 2nd 2016. You will then need to find the Note 7 gift purchase offer. Finally, you will have to fill out and submit the online form and upload a copy of your proof of purchase. This will be in the confirmation email sent after the transaction is processed. -Shatara
( Username
8/5, 2:21pm
( Username)

Thank you!"

 

MobileSyrup = http://mobilesyrup.com/2016/08/03/here-are-the-deals-canadian-carriers-are-offering-for-galaxy-note-...

 

 " Most carriers are featuring the choice of a free gift: a Gear Fit 2 fitness tracker or Samsung Level Box Pro wireless speaker — both valued at $249.99. Fine print on Bell’s website indicates that this is a Samsung Canada promotion, referring customers to redeem their gifts via Samsung’s website between August 19th and September 2nd."

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

benn1
I'm Here A Lot

Looks like August 19th will be judgement day. Here's to everything working out without a hitch!

 

Smiley Tongue

 

Thanks Meowmix!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @benn1

Everything will go great. As i said once you get the device, follow the steps on page 18 and you will pick either the band ( Large or small) or the speaker.. You are welcome 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I Plan to Stick Around

I'm sure once you pickup the Note 7 details will be made available by then for sure. If it's like the US link you need the IMEI # and bill of sale to redeem so not much can be done before then. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

Yes and no. Some Rogers store reps do not give out the info and you need to find it yourself. Once the phone gets launched on August 19th, Samsung will open up its promotions site for the ones that got the S7 on either pre order or reservation. Just add the IMEI number , name , last name and mailing address with all the other info and they will send it too u.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @benn1

Here you go straight from a Samsung live chat rep.

" Thank you for choosing Samsung. A representative will be with you shortly.

Chat InformationYou are now chatting with 'Martina'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK11173054152X

Martina: Hi, thank you for contacting Samsung Canada support. How may I assist you today?

Dimitri: Hello. i have a question. Rogers, Bell and other carriers in Canada offer the Note 7 with a pre order bonus of either the Samsung Band or the Speaker. Is that correct and how can we get the those?. Bell

Dimitri: Bell Canada website shows to go on the Samsung promotion site after the launch and fill the info and get it.

Dimitri: thank you

Martina: I understand that you want to pre-order Note 7 phone.

Dimitri: i already did with Rogers.

Martina: Thank you for confirming.

Dimitri: Can you please confirm the above of what i asked? Thanks.

Martina: You can redeem the promotion offe after August 19th, 2016 through Samsung web site.

Dimitri: So that means anyone that pre orders with Rogers, Bell or telus and other carriers can go on the Samsung Website and pick which bonus they want?

Martina: Yes, you are correct.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I Plan to Stick Around
any news on gear vr?

also i hope the note 7 works better with my gear 360 camera. gear 360 is slow on s7e

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

The Gear VR i do not think it will be discounted by Rogers. It might be a promotion only on with Bell unless Rogers does this right after.

Also the new Gear VR you will need t buy it from either Best Buy, Samsung Canada or Bell i believe.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I Plan to Stick Around
rrrr may have ti buy it.. even though i use it in a blue moon..

i took my gear 360 to dominican and people looked at me like i was an alien. a round camera attracted too much attention. hope that after it goes on sale in Canada it won't be such an attention magnate.

btw any hope at all we may get an early shipment :)))

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @kavkaz

Oh nice!. 🙂

 

sadly no as the stores will not release the devices until the launch date. Samsung makes this rule. Stores can get reservations a day or so before the launch but will have to keep them in the back until then.